Digital Communications Adviser

Position Overview

Noumea‑based position with an attractive expatriate package. The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development across more than 25 sectors.

About the Role

The Digital Communications Adviser will develop and implement FAME’s digital communications strategy, translating scientific work into accessible, evidence‑based narratives for Pacific stakeholders and global audiences. The role drives high‑impact online content, visibility and engagement, and supports programme objectives, donor visibility and stakeholder engagement.

Key Responsibilities

• Develop and implement the divisional digital communications strategy aligned with FAME priorities and SPC corporate frameworks.
• Translate complex fisheries science and technical outputs into compelling digital narratives for regional and global audiences.
• Provide advice to FAME leadership on digital positioning, visibility and online engagement opportunities.
• Ensure One SPC alignment of digital storytelling across FAME programmes (CFAP, OFP, MEEP).
• Drive integrated digital campaigns that support programme objectives, donor visibility and stakeholder engagement.
• Identify and leverage emerging digital tools and platforms (AI, interactive tools, data storytelling) to enhance impact.

• Oversee and manage the optimisation and governance of digital channels (web, intranet, social media, email platforms, multimedia platforms).
• Design audience‑centric digital journeys using segmentation, targeting and behavioural insights.
• Drive the use of data‑driven content approaches (analytics, SEO, platform insights, data storytelling).
• Ensure digital platforms are current, accessible and aligned with SPC branding and systems.
• Collaborate closely with ICT and corporate communications to strengthen platform integration and performance where necessary.
• Oversee the production of high‑quality multimedia content (video, digital storytelling, social content, campaigns).
• Ensure consistency with SPC branding, messaging and digital best practice.
• Manage a pipeline of digital content aligned with programme priorities and key moments (events, releases, campaigns).
• Strengthen digital knowledge management systems, including content repositories and reuse of assets.
• Coordinate external providers and internal contributors to ensure timely and high‑quality outputs.

• Develop KPIs and frameworks to track the effectiveness of digital initiatives.
• Produce regular analytics reports, insights and recommendations to inform strategy.
• Utilise tools such as social listening platforms and CRM systems to measure performance and optimise future actions.
• Design and implement digital performance frameworks, KPIs and reporting mechanisms.
• Use analytics and user insights to inform decision making and drive continuous improvement of digital activities.
• Integrate monitoring, evaluation and learning (MEL) approaches into digital communications.
• Collaborate with corporate communications, editorial processes and divisional focal points to ensure alignment.
• Ensure compliance with SPC standards, digital systems, branding and governance processes.
• Contribute to corporate digital initiatives (e.g., website, campaigns, community of practice).

• Manage and supervise staff, including performance, work plan and professional development.
• Allocate tasks effectively and ensure timely delivery of outputs.
• Provide technical guidance, mentoring and coaching in digital communications skills and tools.
• Build a high‑performing, collaborative and service‑oriented team culture.
• Identify opportunities for capacity development within the FAME division on digital communication practices.

Key Selection Criteria

Qualifications

• Postgraduate qualification in film and TV production, design, communications, journalism, mass communications, public relations or other relevant discipline or equivalent body of knowledge and experience.

Technical Expertise

• At least 7 years of experience in communications with at least 3 years in an international context.
• Experience working in digital communications with exposure to strategic communications.
• Excellent design and editing skills.
• Excellent photographic and/or video skills.
• Fluency in social media strategy and content development.
• Experience in managing or leading a team.

Language Skills

• Excellent communication skills in English (oral and written), with capacity to engage government, public and community audiences.

Interpersonal Skills and Cultural Awareness

• Proven ability to work independently and as part of a team in a fast‑paced, multi‑cultural and gender‑sensitive environment.

Salary, Terms and Conditions

Contract Duration

This contract is budgeted for 3 years and is subject to renewal depending on funding and performance.

Remuneration

The Digital Communications Adviser is a band 10 position in SPC’s 2026 salary scale, with a starting salary range of SDR 3,727–4,562 per month (approximately XPF 537,766–658,322, USD 4,994–6,114, EUR 4,506–5,517). SPC salaries are not presently subject to income tax in New Caledonia. An offer of appointment for an initial contract will normally be made in the lower half of this range, with due consideration given to experience and qualifications. Progression within the salary scale will be based on annual performance reviews.

Benefits for Staff in a position advertised internationally (EPAI) whose duty station is Noumea

• Housing support in Noumea.
• Establishment and repatriation grant, removal expenses, airfares, home leave travel, health and life and disability insurances and education allowances for eligible employees and eligible dependents.
• 25 working days of annual leave per annum and other types of leave.
• Access to SPC’s Provident Fund (contributing 8% of salary, with a 10% SPC contribution).

Languages

SPC’s working languages are English and French.

Recruitment Principles

SPC’s recruitment is based on merit and fairness, and candidates are competing in a selection process that is fair, transparent and non‑discriminatory. SPC is a equal‑opportunity employer, and is committed to cultural and gender diversity, including bilingualism, and will seek to attract and appoint candidates who respect these values. If two interviewed candidates are ranked equal by the selection panel, preference will be given to a Pacific Islander. Applicants will be assured of complete confidentiality in line with SPC’s private policy.

Screening Questions

1. Please describe your experience developing and implementing a digital communications strategy for an organisation, programme, campaign, or project. In your response, explain the audience, digital channels used, key content approaches, and how the strategy supported organisational priorities.
2. This role requires translating complex fisheries, marine, climate, or development information into clear and engaging narratives. Please provide an example where you converted technical or scientific information into accessible content for non‑technical audiences. What formats did you use, and what was the result?
3. Please describe your experience using digital analytics, SEO, social media insights, website data, CRM, or other digital tools to measure communication performance and improve future content or campaigns. What indicators did you track, and how did the evidence influence your decisions?