Digital commerce & Omnichannel Intern (6-month intership)
About the Role
As part of the AMINA MUADDI E-Business team, you will support the Head of department and the Digital Commerce & Customer Experience Executive in daily operations.
You will help manage the website, support the customer care team in Milan and assist on CRM topics. The internship has a strong focus on international development (translations and new markets) and omnichannel coordination with retail teams.
L'expérience attendue des candidats, ainsi que les compétences et qualifications supplémentaires nécessaires pour cet emploi, sont listées ci-dessous.
You will work closely with different teams to ensure smooth operations and a consistent customer experience across all markets.
Key Missions
Internationalization & Content
· Support the rollout of new markets
· Manage and update website translations (product pages, content)
· Ensure consistency across all localized versions of the website
E-commerce Front Operations
· Assist with product and content updates on Shopify
· Support catalog checks (SKU, basic data, stock visibility)
· Monitor the website and report issues
Customer Care & Back-Office Operations
· Support daily customer care tasks (returns, exchnage, tracking, refunds) using tools such as Shopify, Gorgias, Baback and Global-e
· Assist the Milan-based customer care team with their inquiries
Omnichannel & Retail Coordination
· Support the development of omnichannel services with retail teams
· Help align processes between stores and e-commerce (returns, stock, customer journey)
CRM & Digital Support
· Assist in preparing newsletters via Klaviyo
· Support xuezdbg basic campaign follow-up
· Help maintain CRM data
Reporting & Data
· Assist in updating reports (sales, operations, customer insights)
· Support basic analysis
Who You Are
Student in business, digital or marketing
Fluent in French and English, Italian is a plus
Strong interest in fashion and tech
Organized and detail-oriented
Comfortable with Excel and digital tools
Hands-on and reliable
Able to work in a fast-paced environment