DG Beauty | Junior Key Account Manager Europe

Job title : Junior Key Account Manager Europe

Reporting to : Key Account Manager Europe

Dolce & Gabbana Beauty is seeking to strengthen its EMEA Travel Retail team to further boost its development in this key Region.

Travel Retail is the channel where we showcase our product portfolio. The TR team is responsible for commercial activities at international level, partnering with key TR channel customers (serving airports, border shops, cruises…) with the aim to maximize core DGB brands’ visibility, presence on shelf & rotations, while strengthening their Global development.

Mission/Objectives

Support the solid business foundation we have with our key customers in the region/channels through day-to-day management of existing TR accounts across the respective geographies. Upweight the representation with our customers to provide a proper support to all the activities aimed to improve the business growth within areas.

Crucial to this role is maintaining and further feeding key relationships with category managers/buyers/promoters/brand ambassadors and facilitating the delivery of successful outcomes (boost sell, in‑sell out, increase market share, visibility, impeccable execution, increase promotional opportunities, brand training).

Key Responsibilities and Activities

• Customer Relationship: Manage a smooth day-to-day relationship with our key customers. Always add value to the business partnership through constructive actions and clear communications. The ability to build strong business relationships within DGB and with partners is key to this role.
• Execution: Ensure that the plans are implemented by conducting regular visits to retail locations. Ensure flawless execution at the point of sale by serving as the primary point of contact with the BCs. Ensure the correct merchandising and display.
• BCs management: Manage the brand‑dedicated beauty consultants. Recruit new hires. Manage relationships with promotional agencies. Set KPIs, track and review performances in order to ensure productivity and sell‑out targets. Oversee online training sessions with trainers.
• Orders, Stock and assortment management: Management of order flow, ensuring on time and high fulfillment rate. Stock analysis to ensure right coverage to each point of sale and maximize sell‑out targets. Maintenance of each customer’s masterdata with in‑ and out‑references.
• Retailers’ invoices management: Management of invoices in SAP system by creating Purchase Orders, cross‑checking forecasts and coordinating with Administration the payment within agreed terms. Contribute to cost forecasting.
• Data Analysis and presentation: Analysis of sell‑in/sell‑out data. Construction and presentation of results to internal and external stakeholders. Contribute to sales forecasting. Conduct ad hoc analyses as needed by the region.
• Business Planning: Provide inputs in order to contribute to the budget definition, quarterly reviews and ultimately the mid‑long‑term business plans. Eyes and ears on the ground for progress reports, additional opportunities and threats.

Key Relationships

• Internal: Sales, Marketing, Planning/Finance colleagues
• External: Different roles within our customers and business partners’ organization: Buyers, Promotions Managers, Category Managers, Retail Managers, Merchandising Managers, front‑line staff, agencies.

Experience & Education

• 2-3 years of Sales experience within beauty industry ideally within TR industry
• Experience in management accounts or Key buying group
• Track record of developing effective business relationships
• Experience in working remotely/self‑management, flexibility, ability to adapt to fast‑paced environment, use of initiative
• International mindset with exposure to different cultures
• University Degree or equivalent professional qualification
• English proficiency + native local language

Functional and Technical Skills

• Commercial Skills: Proven commercial understanding, sales & negotiation skills, while having a balance between Brand building and Sales performance
• Effective Business Relationship Management
• Project management and Presentation preparation and delivery
• Effective time management and prioritization
• Solid financial understanding
• Strong analytical skills and able to process huge quantity of data
• Teamwork: ability to successfully interact with different cultures in an international corporate environment.
• Attitude for managing a team of Beauty Consultant
• Microsoft Office proficient (especially Excel and Power Point)

Other Requirements

• Flexibility to balance working across multiple EMEA time zones
• Availability to travel, mainly within the region, and spend approx. 40% of time in the field with retailers and key stakeholders.