Destination Manager, Chamonix & Pays du Mont-Blanc (CDI)

Eterniti is the leading operator of vacation rentals in iconic holiday destinations. We manage over €2 billion in assets under management and operate more than 800 properties across Europe and North America.

Emerald Stay, our 4 * brand, seeks a proactive and solution‑oriented manager to oversee the second largest Emerald Stay destination, comprising a portfolio of 40+ properties.

RESPONSIBILITIES

Team Management

• Lead a high‑performing local team of seasonal staff with an empowering, trust‑based leadership style.
• Drive performance through clear objectives and regular feedback.
• Support individual growth and skill expansion.
• Foster a strong service culture and team engagement.
• Lead through change and scaling phases.

Quality and Operations Management

• Represent Emerald Stay locally.
• Ensure quality and brand standards are maintained.
• Handle maintenance needs and develop a network of providers.
• Manage relationships with key providers and partners.
• Develop new partnerships with local providers.
• Share recommendations that optimise operations.
• Participate in property inspections pre‑arrival and post‑departure.
• Assist in linen and stock management.

Guest Relationship Management

• Participate in guest visits.
• Share local recommendations, particularly off‑the‑beaten‑path activities.
• Ensure specific guest needs are met (VIP treatment, baby equipment, etc.).
• Upsell services to guests.
• Intervene in case of guest emergencies or escalated situations.

Owner Relations Management

• Maintain relationships with owners in your destination in close cooperation with our Barcelona team.
• Integrate newly signed properties into the Emerald Stay portfolio following our onboarding process (inventory creation, photo‑shoot coordination, etc.).

Other Responsibilities

• Depending on seasonality and your bandwidth, you may be involved in additional operational aspects.

KEY INFORMATION ON THE POSITION

• Employment start: beginning of August 2026.
• Full‑time permanent contract.
• A computer and a professional cell phone will be provided.
• A professional vehicle may be provided.
• Access to our office in Passy.
• Work days and hours may vary in line with hospitality demands.

ABOUT YOU

Must‑haves

• Entrepreneurial mindset: open to the unknown, creative, flexible, with a can‑do attitude.
• Minimum 5 years of work experience, including at least 3 years managing premium hospitality operations.
• Strong knowledge of Chamonix and the Pays du Mont‑Blanc, and possibly an existing network there.
• Excellent interpersonal and team collaboration skills.
• Strong organisational and communication skills, both written and verbal.
• Experience in managing team members and enjoyment of that role.
• Comfortable speaking with HNWI (High Net Worth Individuals).
• Ability to manage stress and avoid being overwhelmed.
• Detail‑oriented, open‑minded and positive.
• Capability to multitask and work independently.
• Fluency in French and English.
• Strong commitment to continuous personal and professional development.

Nice‑to‑haves

• Experience working for a fast‑growing company.
• Degree in hospitality management.
• Experience with Mews, our Property Management System.
• Passion for hospitality and industry innovation.
• Knowledge of an additional language.

BENEFITS

• Emerald Stay membership:
  • 10% discount on all-year‑round Emerald stays.
  • 50% discount on selected properties during low season.
  • Discount on services in all destinations.
• Quarterly performance bonus linked to personal objectives.
• Birthday off.
• Well‑being programme: up to €300 annually for wellbeing expenses from first anniversary.
• Coaching programme for supervisors and above from first anniversary.
• Team member referral programme.
• Property referral programme.
• Regular optional team events.