Desktop Systems Specialist Apprentice

About InterDigital

InterDigital is a global research and development company focused primarily on wireless, video, artificial intelligence ("AI"), and related technologies. We design and develop foundational technologies that enable connected, immersive experiences in a broad range of communications and entertainment products and services. We license our innovations worldwide to companies providing such products and services, including makers of wireless communications devices, consumer electronics, IoT devices, cars and other motor vehicles, and providers of cloud‑based services such as video streaming. As a leader in wireless technology, our engineers have designed and developed a wide range of innovations that are used in wireless products and networks, from the earliest digital cellular systems to 5G and today’s most advanced Wi‑Fi technologies. We are also a leader in video processing and video encoding/decoding technology, with a significant AI research effort that intersects both wireless and video technologies. Founded in 1972, InterDigital is listed on Nasdaq.

Summary

We are looking for an apprentice to join the IS team of InterDigital located in France. This position will put you in contact with all of the Group's employees in Europe and with the Global IT team.

Responsibilities

• Provide end‑to‑end technical support and service to end users related to network infrastructure, internal desktop, productivity and collaboration tools, and business applications.
• Install, configure, repair and/or troubleshoot desktop systems and network issues in a heterogeneous environment.
• Participate in the development of Information Services and infrastructure projects, assist with conducting training programs to end users on basic or specialized applications or systems.
• Act as a first‑level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following up to assist users in solving data‑processing problems.
• Respond to Help Desk issues and document resolutions and any pertinent information.
• Identify and escalate situations requiring urgent attention with IS staff to take appropriate action either by phone, remote, or on‑site to address day‑to‑day problems.
• Provide desktop hardware, software, phone system and conferencing support to all corporate users.
• Install, configure and troubleshoot problems associated with systems including PCs, laptops, printers, mobile devices, network interfaces, cabling, docking stations and peripheral components such as displays, keyboards, printers, USB and disk drives.
• Install, configure and troubleshoot standard software applications in support of corporate users, including Microsoft Office suites, browsers, remote access, readers, VPN clients and viewers.
• Maintain video‑conferencing equipment or phone systems and supported cabling.
• Assist in the implementation of preventive maintenance plans for all equipment.
• Maintain user accounts.
• Maintain computer supplies for desktop support and update inventory in coordination with the IS Administrator or Coordinator.
• Assist with daily support and maintenance of backup operations as needed.
• Collaborate with other members and projects in different IS teams.
• Assist in the ongoing development of customer‑service standards and support responses to meet established service standards.
• Create and maintain knowledge‑base documentation for the IS department.

Qualifications

• Customer satisfaction oriented.
• Good verbal and written communication skills and the ability to communicate technical information to different types of individuals.
• Autonomous and able to multi‑task.
• Progressively able to prioritize, resolve customer issues and meet individual deadlines while achieving team goals in a timely manner.
• Progressively develop the ability to solve difficult and complex problems independently and as part of a team, as well as the ability to document and follow IS standard procedures.
• Comfortable speaking and writing in English on a daily basis.
• Pluses:
  • Initial experience with O365 applications, Active Directory and ticketing systems.
  • Ability to automate recurring tasks with scripts.
  • Knowledge of Linux.

Working Conditions

• Travel: exceptional (0-10%)
• Lifting: 0-23 kg (50 lbs)
• Other: Computer work for long periods of time

Location

Cesson Sévigné – Ille et Vilaine - France

Equal Employment Opportunity

InterDigital is an equal employment opportunity employer. InterDigital will not engage in or tolerate unlawful discrimination with regard to any employment decision, policy or practice based on a person’s sex, gender, pregnancy (including childbirth, breastfeeding and related medical conditions), age, race, color, religion, creed, national origin, ancestry, citizenship, military status, veteran status, mental or physical disability, medical condition, genetic information, sexual orientation, gender identity or expression, or any other factor protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, compensation, benefits, training, assignments, evaluations, coaching, promotion, discipline, discharge and layoff.