Desktop Support Technician
Omrics Global is a trusted global provider of IT managed services, delivering reliable, high-quality technical support to enterprises worldwide. Our team specializes in desktop and network support, infrastructure management, and end-user IT solutions.
We are currently expanding our on-site presence in Paris, France , and are seeking a dedicated Full-Time Level 1/2 Desktop Support Technician to deliver comprehensive, day-to-day IT assistance for our enterprise client.
Job Overview
- Job Type: Full-Time (On-site)
- Location: Paris, France
- Company: Omrics Global
Omrics Global is a trusted global provider of IT managed services, delivering reliable, high-quality technical support to enterprises worldwide. Our team specializes in desktop and network support, infrastructure management, and end-user IT solutions.
We are currently expanding our on-site presence in Paris, France , and are seeking a dedicated Full-Time Level 1/2 Desktop Support Technician to deliver comprehensive, day-to-day IT assistance for our enterprise client.
Key Responsibilities
- User Support: Provide prompt, professional L1 and L2 technical desktop support for end-users across desktops, laptops, mobile devices, and peripherals.
- OS & Directory Management: Troubleshoot and resolve technical issues in Windows environments and manage Active Directory user accounts.
- Device Management: Support and provision devices through Mobile Device Management (MDM) platforms across Android, iOS, and macOS.
- Productivity Suite Support: Assist users with Microsoft Office 365 administration, Outlook configuration, and Microsoft Teams functionality.
- Networking & Connectivity: Perform basic network troubleshooting, covering LAN/WAN, IP settings, VPN access, cabling, and general connectivity.
- Escalation Management: Act as the primary on-site technical liaison, managing incident documentation and coordinating seamlessly with remote IT teams or third-party vendors under ITIL-aligned processes.
Required Qualifications
- Experience: Minimum 3 to 5 years of hands-on experience in an IT support, L1/L2 Helpdesk, or Desktop Support role within an enterprise environment.
- Technical Proficiency:
- Windows OS & Active Directory management
- Mobile Device Management (MDM) across iOS, Android, and macOS
- Microsoft Office 365, Outlook, and Teams
- Foundational networking (TCP/IP, DNS, DHCP, VPN, and LAN/WAN connectivity)
- Language Requirements: Fluent French is a must (spoken and written for daily client-facing support), alongside strong working proficiency in English.
- Soft Skills: Excellent troubleshooting methodology, strong communication skills, and a highly professional demeanor suited for a dynamic, client-facing environment.