Desktop Support Engineer

Responsibilities

• Provide services to End Users that include the following:
• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices such as printer/scanner/fax)
• Locally-attached devices (e.g. personal printers, projectors)
• Daily health checks to End User Devices and Network-attached devices as required
• Meeting room support as required
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards

About you

• You will have a minimum 1-3 years’ experience in Windows Desktop support, including VIP Support

Experience in

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
• Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting, and problem-solving skills
• The ability to multi-task, effectively determine priorities and meet SLA’s
• Excellent communication, rapport building and internal customer service skills

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.