Deputy Head of Digital Workplace Services

Company Description

The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well‑being of people around the world. Together with governments, policy makers and citizens, we work to establish evidence‑based international standards, and find solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best‑practice sharing, and advice on public policies and international standard‑setting.

Job Description

THE EXECUTIVE DIRECTORATE (EXD)

The Executive Directorate (EXD) is the steward of OECD resources, on behalf of the Secretary‑General. Our focus is on people and their wellbeing, the effective and efficient management of the budget, the safety and security of staff, delegations, visitors, and of the OECD’s data; maintaining and sustaining physical and digital infrastructure; and enabling the convening power of the OECD through conferences, meetings and events, whether virtual, physical or hybrid. As well as providing corporate services, functions and management support to our staff and Members, we provide integrated, strategic and expert advice on corporate policies and management issues to the Secretary‑General, to Council and to Standing Committees, to which we regularly report on corporate matters. We also provide compliance and risk management functions for the areas under our purview. Ours is a fast‑paced environment focused on delivering management excellence across all of our functions.

THE DIGITAL, KNOWLEDGE AND INFORMATION SERVICE (EXD/DKI)

Within the Executive Directorate, working closely with business partners, the Digital, Knowledge and Information Service (EXD/DKI) designs and provides secure digital solutions, IT and information management services and technologies to deliver efficient corporate services, meet business partners’ needs and support and enhance the OECD’s global role in building knowledge, communicating with the world and interacting with governments to inform and influence policy‑making.

The Digital Infrastructure and Operations Division (DIO) groups corporate‑wide digital workplace, infrastructure, operations and support services managed by EXD/DKI. The Digital Workplace Services (DWS) Unit is responsible for the operation and support of digital workplace services, including device engineering, IT Service Desk, advanced support, IT equipment management, mobility and proximity services, and applies IT Service Management (ITSM) standards and is accountable for operational performance, reliability and quality of digital workplace services.

In this role, the selected candidate will serve as the technical authority for device engineering and, as a cross‑service coordination point, ensure that workplace services are designed, operated and evolved in a consistent, reliable and sustainable manner. The role combines deep technical expertise and leadership with a strong operational mindset, ensuring that engineering decisions translate into stable and effective services for end‑users.

Main Responsibilities

Device Engineering & Technical Leadership

• Act as the senior technical authority for endpoint and device engineering.
• Define, maintain and evolve device engineering standards, reference configurations and lifecycle strategies for end‑user devices and peripherals.
• Lead the design, validation and evolution of device engineering platforms, tooling and automation. Ensure device engineering choices balance security, performance, user experience, operational sustainability and cost efficiency.
• Provide expert‑level technical guidance and escalation support for complex or systemic device‑related issues.
• Maintain high‑quality technical documentation and contribute to structured knowledge management practices.

Service Delivery Consistency & Operational Coordination

• Ensure coordination and consistency of workplace service delivery.
• Ensure alignment with proximity and VIP support, incorporating field feedback and user experience considerations.
• Ensure that device engineering outputs are fully operable, supportable and aligned with run‑mode requirements.
• Promote a strong “build for run” and innovation culture within Digital Workplace Services.

Operational Performance & Continuous Improvement

• Define and monitor service quality indicators related to workplace operations and device services.
• Analyze trends, recurring issues and systemic weaknesses, and drive corrective and preventive actions.
• Contribute to service performance reporting and continuous improvement initiatives.
• Ensure alignment of device engineering and workplace operations with IT Service Management (ITSM) processes, including incident, problem, change, knowledge and configuration management.

Management

• Lead and manage the Desktop Engineering team to deliver the work programme and encourage staff development.
• Participate in the management of the Unit, user satisfaction measurement and management, the preparation and implementation of the Unit’s Programme of Work and Budget.
• Work closely with other teams to ensure an integrated cross‑practice vision of EXD/DKI products and services; ensure that user services proposed meet corporate requirements; establish, apply and ensure compliance to service management standards and methodologies; contribute to defining a service sourcing strategy to meet the Organisation’s requirements. Participate in post‑deployment reviews.
• Drive continuous improvement initiatives to increase efficiency, eliminate recurrent issues, reduce the number of issues logged and harness innovation to reduce costs and improve service levels.
• Synthesize information received, draft comprehensive briefings and presentations and highlight key points to facilitate decision‑making. Follow up on agreed action plans to ensure deliverables and timelines are respected.
• Participate in managing relations with third‑party suppliers, ensure service levels are respected and value for money maximised for the Organisation.
• Keep abreast of advances on emerging industry trends, related technologies, methodologies and best practices.
• Promote excellence and contribute to improving effectiveness, efficiency and management excellence.
• Deputise for the Head of Unit when required.
• Contribute to other related tasks within EXD/DKI, as required.

Qualifications

Ideal Candidate Profile

Academic Background

• Advanced university degree in information technology, business administration or a related field, or equivalent practical experience.
• Professional certification in relevant disciplines would be an advantage.

Professional Background

• 5 years of relevant work experience. Extensive hands‑on experience in device and endpoint engineering within a complex enterprise environment.
• Proven ability to act as a senior technical authority, influencing standards and architectural decisions.
• Solid experience working within IT service operations environments, with a strong understanding of ITSM principles.
• Demonstrated ability to coordinate and align multiple teams and stakeholders.
• Proven experience in IT service operations management in a complex, enterprise‑scale environment.
• Experience working in an international and multicultural environment is an asset.

Tools

• Solid knowledge of ITSM frameworks (ITIL or equivalent) and ITSM platforms (e.g., ServiceNow).
• Experience with Microsoft Intune, Microsoft System Center Operations Manager (SCOM), System Center Virtual Machine Manager (SCVMM), Active Directory, Exchange hybrid, Azure and M365, PowerShell.
• Working knowledge of Identity management and provisioning, authentication & authorisation technologies and modern authentication protocols (AD FS, Entra ID).
• Digital Employee Experience (DEX) services, such as Nexthink.

Core Competencies

• OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring process: Vision and Strategy (Level 2); Enable People (Level 2); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 3); Achieve Results (Level 3); Innovate and Embrace Change (Level 3).
• There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.
• To learn more about the definitions for each competency for levels 1‑3, please refer to OECD Core Competencies.

Languages

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other, with a commitment to reach a good working level.
• Knowledge of other languages would be an asset.

Additional Information

• Applications should reach us no later than 31st May h59 (Paris time).
• Open‑ended contract.
• Depending on level of experience, monthly salary starts at 9,401.97 EUR, plus allowances based on eligibility, exempt from French income tax.
• Please note that the appointment may be made at one grade lower in the specified job family, based on the qualifications and professional experience of the selected applicant.
• All applicants will be sent a short assessment, as the first step in the process.
• For retained candidates, the Hiring Team reserve the right to conduct further assessments (video‑recorded interviews, etc).
• Panel interviews are planned for July 2026.

The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates (who are nationals of OECD member countries, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities. The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.