Deputy Head - Mail and Print Unit

Job Description

Main Responsibilities

Management, Analysis, Reporting and Continous Improvement

• Participate in management of the Unit to deliver the work programme and encourage staff development.
• Prepare service billing and budget estimates, spending plans, financial analyses, forecasts, budget reports and management reporting as required.
• Work with the Head of Unit to analyse unit activities, with a view to delivering service offer evolution to the Organisation. Contribute to the continuous improvement of practices and the design and aggregation of unit KPIs and activity reports.
• Promote excellence and contribute to improving effectiveness, efficient and management excellence in the Service.
• Deputise for the Head of Unit, as required.
• Assist with other role-related tasks, as required.

Service Provision

• Assure cost-effective, high-quality mail and print services for the OECD. Standardise processes and ensure high user-satisfaction levels.
• Contribute to the evolution of the service offer, incorporating new solutions and working practices aligned with recognised industry methodologies. This includes ensuring that processes, forms and documentation are well-maintained and easily accessible.
• Participate in management of relations with external suppliers and procurement exercises as necessary, for example, drafting technical requirements and analysing responses to Calls for Tender.
• Establish and manage contracts to deliver efficient, value for money services to meet evolving corporate needs.

Qualifications

Academic Background

• An advanced university degree in business administration, information management or a related discipline, or equivalent practical experience.
• Professional certification in relevant disciplines would be an advantage.

Professional Background

• At least three years of experience in a professional client service environment, providing client-facing services at scale in a complex business and/or international environment.
• Experience in project management.
• Experience in building, developing and leading high-performing teams.
• Vendor management experience would be preferable.
• Experience in analysing support activities, identifying trends, proposing and implementing remedial solutions, and contributing to continuous improvement initiatives.
• Proven experience drafting and maintaining bilingual English/French documentation including procedures and material for users.
• Professional experience in an international and/or cross-cultural setting would be preferable.

Tools

• Experience with internet applications: Easytrack and MyDHL+ would be an advantage
• Experience with M365 and Power BI.

Core Competencies

• OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 2); Achieve Results (Level 2); Innovate and Embrace Change (Level 2).
• There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.

Languages

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other, with a commitment to reach a good working level.
• Knowledge of other languages would be an asset

Additional Information

Additional Information

Closing Date

Applications should reach us no later than 31st May h59 (Paris time).

• Depending on level of experience, monthly salary starts at 6,838.10 EUR, plus allowances based on eligibility, exempt of French income tax.

Salary Information

• Please note that the appointment may be made at one grade lower in the specified job family, based on the qualifications and professional experience of the selected applicant.

Selection Process

All applicants will be sent a short assessment, as the first step in the process.

For retained candidates, the Hiring Team reserve the right to conduct further assessments (video-recorded-interviews, etc).

The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates (who are nationals of OECD member countries , irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities.