Deployment & Support Engineer

Requirements

• Strong experience with the Linux/Unix command-line is mandatory. We use it every day
• At least 3-4 years of experience in technical support - Levels 1 (frontline in support of the Business teams) and 2 (technical resolution)
• Experience in system administration and deployment of complex applications
• Expertise in installing and maintaining secure Linux infrastructures, containerization, and orchestration (Docker, Kubernetes, Ansible)
• Expertise deploying virtual machines and appliances (OVA), configuring networks (VPN, firewall, SSH), and automating tasks via Shell or Python scripting
• Familiarity with IT security best practices and management of cloud and on-premise infrastructures
• Excellent communication skills in English, with the ability to collaborate effectively with multidisciplinary teams
• Motivation to contribute to healthcare improvement through medical AI and radiology analysis solutions, and, ideally, experience in the medical and/or AI industries

What the job involves

• Following the expansion of its customer base, AZmed wishes to increase its ressources for support and deployment
• The mission encompasses the entire portfolio - internal products (Rayvolve Suite for X-Rays, Rayscan Suite for CT-scans) and external partner solutions - over all business units (worldwide client base)
• The position of Deployment & Support Engineer is full-time, based in Paris, and part of the Product and Operations department
• You’ll manage and resolve client technical support requests
• Install new devices of AZmed’s products for new clients
• Optimize client environments through configuration management and performance updates
• Organize and deploy new releases and patches
• Ensure the application of Quality System Management processes for client complaints, in collaboration with the Quality team
• Develop and maintain automation tools for Rayvolve installation in relation with the Dev, DevOps and AI teams
• Collaborate with the Account Management teams to convert deals from a free trial phase to a paying phase, and answer clients’ needs
• Work closely with the Product team to gather and provide insights on client experiences and Rayvolve installations