Deployment Strategist

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About the Role

Customer impact from day one. Strategic clarity and Execution that sticks. Salesforce is hiring Deployment Strategists — Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound — typically 12 weeks or less — and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds.

Key Responsibilities

Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure

AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.

Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.

Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization

Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.

AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools: Including Cursor, Claude, and our coding products like Vibes, to accelerate development.

Customer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.

AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents

Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Required Qualifications

4+ years experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology

You have a degree in Computer Science or a related field

Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have

Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud

Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex

Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes

Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices

Strong project and programme management skills — ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments

Ability to travel 25% of the time to customer sites

Experiences Appreciated

Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)

Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)

Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms.

Background in change management, organisational design, or enterprise transformation

Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks

A get-things-done mindset with strong bias for action — comfortable operating in unstructured fast moving environments

Global/Multilingual Note

Nous sommes Salesforce, la Customer Company, qui inspire l'avenir des entreprises grâce à l'IA + les Données + le CRM. Guidés par nos valeurs fondamentales, nous aidons les entreprises de tous secteurs à ouvrir de nouvelles voies et à se connecter à leurs clients d'une manière entièrement nouvelle. Et nous vous donnons les moyens d'être vous aussi un Trailblazer, en stimulant votre performance et votre évolution de carrière, en traçant de nouveaux chemins et en contribuant à améliorer le monde. Si vous croyez que l'entreprise est la meilleure plateforme pour le changement et que performance économique et impact positif peuvent aller de pair, vous êtes au bon endroit.

À propos du poste Un impact client dès le premier jour. Une vision stratégique claire et une exécution qui dure. Salesforce recrute des Deployment Strategists — des Strategic Builders qui sont des conseillers en contact direct avec les clients, définissent la stratégie IA, façonnent des solutions agentiques et pilotent une adoption mesurable pour les entreprises clientes. Vous travaillerez au sein d'une équipe de delivery aux côtés de Forward Deployed Engineers, en traduisant des défis métier complexes en déploiements d'IA agentique qui passent en production et génèrent une valeur réelle. Les missions sont ciblées et limitées dans le temps — généralement 12 semaines ou moins — et peuvent porter sur un compte stratégique unique ou sur plusieurs clients simultanément. Votre impact ne s'arrête pas au déploiement : vous vous assurez que les clients tirent une valeur durable et scalable des solutions construites par votre équipe.

Responsabilités principales — Ownership complet du cycle de vie : Pilotez l'engagement client de bout en bout sur l'ensemble du cycle de valeur — Identifier → Engager → Déployer → Consommer — en assumant les résultats à chaque étape, pas seulement lors de la découverte ou de la conclusion du deal. Stratégie & Architecture IA : Définissez la stratégie et la feuille de route IA Agentique du client. Animez des ateliers de conception, des sessions de design d'agents et des analyses jobs-to-be-done. Concevez des solutions couvrant la plateforme d'IA agentique de Salesforce, Data Cloud et les systèmes d'entreprise, avec une gouvernance IA responsable intégrée dès le départ. Pilotage du déploiement & gestion de programme : Gérez les délais de delivery de bout en bout, la communication avec les parties prenantes, l'escalade des risques et le reporting d'avancement. Vous êtes le pilier opérationnel de votre équipe de delivery, en vous assurant qu'aucun sujet ne passe entre les mailles. Adoption & Consommation : Soyez responsable des métriques d'adoption, de consommation et d'expansion dans le périmètre de votre mission. Identifiez les blocages en amont et développez des stratégies pour générer une valeur mesurable. Coordination de l'équipe de delivery : Collaborez étroitement avec les Forward Deployed Engineers de votre équipe pour aligner stratégie et exécution technique. Maintenez l'équipe focalisée, débloquée et sur la bonne trajectoire pour atteindre les jalons de delivery. Développement assisté par l'IA : Vous développerez de véritables solutions client avec le support d'outils IA de pointe, notamment Cursor, Claude et nos produits de coding comme Vibes, pour accélérer le développement. Gestion des parties prenantes client : Soyez le principal interlocuteur côté client, en établissant des relations de confiance avec les décideurs seniors et en présentant propositions, décisions et résultats en termes de valeur métier, et non de détail technique. Maturité IA : Évaluez la capacité du client à adopter l'IA et accompagnez la conduite du changement et la transformation des processus pour maximiser les bénéfices des agents intelligents. Boucle de feedback produit : Synthétisez les insights terrain et traduisez-les en retours actionnables qui influencent la roadmap de la plateforme d'IA Agentique de Salesforce.

Note: Supprimer les sections boilerplate et les mentions postées qui suivent (Accommodations, Posting Statement, Know Your Rights, etc.) lors de l'édition finale pour s'assurer de respecter les exigences de clarté et de conformité.

Know your rights: Are you a candidate from a protected class? Salesforce maintains an equal opportunity employer policy without discrimination. We encourage applications from all backgrounds and experiences to build a diverse and inclusive workforce.

Equal Opportunity Notice and Data Privacy: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.