Deployement Strategist

Nebesta's platform orchestrates the automated resolution of complex cases from end to end, at scale and with a very high level of accuracy. Where chatbots and voicebots stop, our agents begin: they don't just respond to customers — they act. They don't just explain how to resolve an issue: they resolve it.

By connecting to ticketing tools (Zendesk, Intercom, Salesforce Service Cloud, etc.) and back-office software, our AI agents process requests (cancellations, refunds, verifications…) without requiring heavy technical integration — no API needed. We believe in a future where humans are freed from repetitive tasks to focus on what they do best: handling nuanced cases that require true empathy and specificity.

You'll work hand-in-hand with an exceptional founding team:

• Nicolas Cohen — Founder & CEO of Ankorstore (€360M+ raised, valued at $2B) and A Little Market (acquired by Etsy)
• Jacques de la Bouillerie — Former COO of Doctolib and Groupon, scaled customer service teams to 300+ agents
• Ivan Litovsky — Former VP of Product at Ankorstore, Lead PM on AI Models at Criteo
• Marien Pinot — 10+ years deploying ML models in production (Airbus, Leboncoin, BackMarket, Ankorstore, Automattic, Allianz)

Joining Nebesta means redefining a multi-billion dollar industry by replacing manual processes with a digital workforce that is intelligent, autonomous, and instantly scalable.

Your responsibilities

Discovery & Scoping

• Lead discovery workshops to map customer service processes (ticketing workflows, back-office procedures)
• Identify and quantify the highest-ROI use cases (e.g., "returns management," "billing inquiries," "KYC validation")
• Define a deployment roadmap aligning client expectations and internal constraints
• Define success criteria and KPIs (Automatic Resolution Rate, CSAT, Average Handle Time)

Strategic Solution Architecture

• Translate business needs into a functional and technical AI agent architecture
• Map the data flows and "actions" the agent must perform (e.g., "Click Refund" in their back-office, "Validate ID" in their CRM)
• Define the integration blueprint with ticketing tools (Zendesk, Salesforce Service Cloud) and back-office systems

Project Management & Governance

• Act as the primary point of contact for the client and the project driver internally
• Build and maintain the deployment schedule, manage risks, and coordinate resources (especially Forward Deployed Engineers)
• Provide clear and regular reporting to all internal and external stakeholders

Adoption & Change Management

• Manage User Acceptance Testing (UAT) to validate the agent's response accuracy and action reliability
• Measure post-launch impact and build business reviews with the Customer Success Manager
• Monitor performance (volumes, coverage, escalations, quality, satisfaction…) and develop action plans
• Manage change with existing customers (new intents, changes in SOPs…)
• Develop business opportunities with existing customers: find new intents to automate and grow your network within client organizations

What we are looking for

• Experience: 2+ years in a similar role (Technical Consultant, Solutions Architect, Technical Project Manager, Implementation Manager) within a B2B SaaS company or tech consultancy
• Dual expertise: strong technical literacy AND an excellent understanding of business challenges
• Conceptual technical mastery: deep understanding of LLMs and Agentics, giving you full autonomy to change and adapt prompts — having managed AI deployment projects is a plus
• AI tools: you are a keen user of AI in your current occupation and/or for personal purposes
• Project management: proven mastery of complex project management, from planning to risk management
• Client-facing poise: excellent communication, ability to lead workshops, simplify complex concepts, and manage C-level relationships
• Languages: full professional proficiency in English

What we offer

• Competitive salary, adjusted based on your experience
• Unmatched opportunities for continuous learning, mentorship, and career advancement
• A front-row seat alongside a world-class founding team redefining a multi-billion dollar industry

Paris 9e — Hybrid (3 days onsite / 2 remote)