Department Manager Skincare (m/f/x) Köln in Full Time

Key Responsibilities

• Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor
• Living the Sephora Attitude (Welcoming, Knowing, Closing)
• Selling products through in-depth product knowledge and establishing customer relationships at eye level
• Passing on knowledge about products, trends and beauty news
• Leading, coaching, and developing the team to deliver outstanding customer experience
• Induction of new employees and organization of training courses
• Floor management to ensure smooth daily operations and commercial excellence
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
• Delegating tasks and ensuring their successful execution
• Communicating targets clearly and motivating the team to achieve them

Operations

• Carrying out inventories to ensure optimum availability of goods
• Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managing testers.
• Responsibility for the proper opening and closing of the store, including cash register closing
• Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc.
• Collaborating on Visual Merchandising, brand updates, and in-store animations
• Supporting Click & Collect processes if available
• Responsibility to run the department according to Sephora Audit rules
• Expense monitoring and management for department

Commercial Performance

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth
• Additional tasks related to the daily business

KPIs

• Stock availability & replenishment efficiency
• Compliance with operational routines
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others

Experience & Technical Skills

• Experience in retail and team leadership, ideally in a premium or service-oriented environment
• At least 3 years of professional experience in the respective department
• Strong understanding of retail KPIs and store operations
• Comfortable with visual merchandising, stock management, and customer service
• Confident in using retail systems and tools
• Good knowledge of the beauty industry & trends
• Fluent in English or native language of the country
• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence

Benefits

• Rewarding Compensation , that reflects your value - with an attractive salary package designed to recognize your skills and dedication.
• Generous time off , so you can recharge, explore and live fully - because true performance comes from balance and well-being.
• A 4-day workweek , because balance fuels brilliance.
• Benefits that empower . From staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work.
• Security for the future . Through a robust company pension plan that invests in your long-term peace of mind.
• Growth that empowers . Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field.
• Community , in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment , learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment . From delighting clients every day, to inspiring our industry at large, every action makes a difference.