DENZA Mobile Service Engineer

DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.

Key Responsibilitie

• sOn-site Technical Service : Deliver professional on-site diagnostics, repairs and maintenance for DENZA vehicles, ensuring timely and accurate resolution of technical issues
• .Remote Troubleshooting : Provide remote technical support and guidance using OEM diagnostic tools and remote support platforms to resolve customer issues efficiently
• .Issue Escalation & Coordination : Escalate complex technical matters to Quality, R&D and Technical teams; coordinate follow-up actions to secure robust solutions
• .Advanced Diagnostics & Data Analysis : Use diagnostic systems and big-data platforms to analyse fault patterns, perform predictive diagnostics and monitor case progress in real time
• .Quality Feedback & Continuous Improvement : Capture and report quality-related information from field interventions; drive corrective actions and verify effectiveness of market solutions
• .Customer Experience : Represent DENZA on-site with a premium service approach, maintaining clear communication, professionalism and customer reassurance at all times
• .Documentation & Reporting : Complete accurate service reports, log diagnostic data and update case management systems in a timely manner

Professional Background

• :3–5 years’ technical experience in automotive service, preferably with premium or electric vehicle brands (e.g. Mercedes‑Benz, BMW, Audi, Tesla, Volvo)
• .Practical experience working on mechanical, electrical and high-voltage EV systems
• .Previous roles as Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist are advantageous

Technical Skills

• :Strong diagnostic and troubleshooting capabilities across vehicle systems
• .Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems
• .Knowledge of high-voltage safety procedures and EV architecture
• .Ability to interpret technical data, failure patterns and quality reports

Soft Skills & Behaviours

• :Customer-focused with excellent communication skills consistent with premium service standards
• .Ability to work independently in the field with discipline, reliability and a sense of ownership
• .Structured problem solver who remains calm and confident when interacting with customers
• .Team player who collaborates effectively with internal stakeholders to drive solutions

  Other Requirements

  • :Valid driving licence and willingness to travel within the region for on‑site interventions
  • .Fluent in English and the local market language
  • .Commitment to comply with health and safety procedures, including high-voltage safety protocols