DENZA Aftersales - Mobile Service Engineer
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
About BYD France
BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.
DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.
Key Responsibilities
- On-Site Technical Service Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.
- Remote Technical Support Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
- Cross-Functional Issue Escalation Coordinate with Quality, R&D, and Technical teams at headquarters to secure prompt, accurate solutions.
- Big Data & Advanced Diagnostics Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.
- Quality Feedback & Improvement Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.
- Premium Customer Interaction Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.
Profile
Professional Background :
- 3-5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.).
- Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.
- Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.
Technical Skills :
- Solid diagnostic and troubleshooting capabilities.
- Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.
- Knowledge of high-voltage safety procedures and EV architecture.
- Ability to interpret technical data, failure patterns, and quality reports.
Soft Skills & Behaviours :
- Customer-focused mindset with strong communication skillsaccording to Premium/Luxury standards.
- Ability to operate independently in the field with discipline and reliability.
- Strong problem-solving approach and sense of ownership.
- Calm, professional, and confident when dealing with customers onsite.
Other Requirements :
- Valid driver's license.
- Ability to travel within the region for on-site interventions.
- Fluent in English and local market language.
Location: Courbevoie / La Défense
Type of Employment: Full-time
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