Delivery Operation Specialist

• Process Optimization and Standards Implementation Analyse full delivery workflow: collection, in-transit, hand-over and successful delivery. Develop and deploy standard operating procedures for internal teams and external carriers. Optimise route-planning & resource scheduling to lift delivery efficiency & on-time performance and reduce fulfilment operating costs.
• Capacity Management and Resource Coordination Manage both in-house resources and third-party carriers / 3PL partners. Build scheduling plans, monitor capacity consumption and optimise manpower & vehicle configuration. Participate in carrier tendering, on-boarding, performance remediation and vendor phasing-off. Plan sufficient capacity reserve for French peak sales seasons including Black Friday and Christmas; improve resource utilisation and cost-effectiveness.
• Indicator Monitoring & Exception Handling Track core logistics KPIs: delivery timeliness, on-time rate, cargo-damage rate & return rate. Establish proactive risk-warning mechanisms. Resolve order anomalies, customer complaints and operational incidents in timely manner. Maintain and iterate contingency plans to guarantee delivery quality and end-customer satisfaction.
• Carrier Management & Enablement Set-up carrier performance assessment framework. Conduct regular operational reviews and drive corrective-action plans. Organise business training to communicate operational standards, safety rules and local French compliance requirements, improving carrier service quality and compliance awareness.
• Data-Driven & Cross-Functional Collaboration Analyse France-market fulfilment data, identify efficiency & cost-saving opportunities, deliver insight reports and drive process iteration. Collaborate with business, tech, customer-service and procurement stakeholders to resolve operational pain-points and deliver key project outcomes.
• Other ad-hoc tasks assigned by line manager.

Requirements

• Master level (BAC+5) or above, Supply Chain / Logistics-related background preferred.
• Good command of logistics KPIs (on-time performance, cargo damage, exceptions & complaint management); able to design risk-warning and emergency-response mechanisms.
• Strong analytical skills; proficient in Excel / Power BI for reporting and process improvement.
• Strong cross-team communication and resilience under peak-season operational pressure.

Preferred

• Deep knowledge of French local logistics players: Colissimo, Chronopost, DPD, GLS etc.
• Hands-on exposure to TMS / WMS logistics systems. ADR / FIATA logistics-certificate knowledge is a plus.
• Familiarity with French local logistics & labour regulatory requirements.