Delivery Manager – Operations

• Lead RUN operations for systems and networks under a managed services contract
• Manage a team of systems and network administrators and engineers
• Manage schedules to ensure 24/7 operations, including on-call coverage
• Coordinate, oversee, and prioritize activities to be delivered
• Organize and facilitate technical committees and steering committees
• Ensure communication regarding incidents, changes, and problems
• Participate in implementing and applying production processes
• Lead the continuous improvement plan
• Ensure compliance with service-level agreements (SLAs)
• Provide operational reporting to the client and internally
• Lead complex incidents, problem management, knowledge management, and production releases
• Ensure Build-to-Run compliance
• Identify and manage risks
• Provide support to teams
• Recommend improvements to infrastructure resilience, performance, and security
• Collaborate with the client’s IT department and business teams

Requirements

• Proven experience managing infrastructure managed services operations
• At least 8 years of experience working in complex infrastructure environments
• Ability to manage RUN activities (L3 incidents) and BUILD activities (technical projects) simultaneously
• Good written and spoken English
• Rigor, agility, and proactivity
• Excellent written communication skills

Core Competencies

Demonstrates expertise in managing infrastructure managed services operations, ensuring compliance with service-level agreements (SLAs), and leading complex incident and problem management. Proven ability to coordinate RUN and BUILD activities while fostering collaboration with IT and business teams.

Highest-signal resume keywords

• Infrastructure Managed Services Operations
• Incident Management
• Service-Level Agreements (SLAs)
• Team Leadership
• Operational Reporting

Hard Skills

• RUN Activities Management
• BUILD Activities Management
• Production Processes Implementation
• Risk Management
• Infrastructure Resilience Improvement

Soft Skills

• Excellent Written Communication
• Rigor
• Agility
• Proactivity

Industry Keywords

• Complex Infrastructure Environments
• 24/7 Operations
• Technical Committees
• Continuous Improvement Plan
• Knowledge Management