Delivery Lead

Technical Delivery Lead, not Architecture Lead

Role Summary

The ServiceNow Technical Lead is responsible for leading technical delivery, coordinating development activities, and ensuring implementation quality. The role combines hands‑on expertise, team leadership, and customer interaction. It is not an enterprise architecture role.

Key Responsibilities

• Lead and coordinate ServiceNow development teams.
• Review technical designs and code quality.
• Translate business requirements into technical solutions.
• Support workshops, estimations, and sprint planning.
• Develop and configure ServiceNow solutions when required.
• Manage technical issues, upgrades, and deployments.
• Mentor developers and promote best practices.
• Act as the main technical point of contact for project stakeholders.

Required Skills

• 5+ years of ServiceNow experience.
• Strong expertise in ITSM, Service Catalog, Flow Designer, Integrations, and CMDB.
• Experience leading ServiceNow development teams.
• Strong communication and stakeholder management skills.
• French AND English business fluency

Certifications

• Required: CSA and CAD.
• Preferred: CIS ITSM, CSM, HRSD or FSM; ITIL Foundation.

Key Objective

Deliver high-quality ServiceNow implementations while leading, coaching, and coordinating the development team to ensure successful project outcomes.