DCEO Engineer, DCEO

Job ID: | Amazon Data Services France SAS

AWS Infrastructure Services (AIS) is currently seeking an Engineering Operations Technician to serve as a technical resource to support Amazon within our mission critical Data Center. The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific location. This equipment supports mission‑critical servers and must maintain better than 99.999% uptime. The role requires a self‑managed person who takes the initiative and provides effective solutions for complex technical problems. The successful candidate will be expected to have direct and immediate impact on improving the resiliency, efficiency and capacities of our facilities to help offer Amazon’s customers better value with maintaining, operating and troubleshooting the Data Center Operation’s Mission Critical Facilities, which includes stand‑by diesel generators and related fuel systems, as well as three‑phase electrical systems such as switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps & motors.

Tasks

• Operate and maintain all mechanical, electrical and HVAC equipment within the Data Center/Facility.
• Supervise contractors who perform servicing or preventive maintenance.
• Develop a work plan for emergency repair of critical assets.
• Operate under minimal supervision.
• Work on‑call and on a rotating schedule as needed.
• Perform basic support concepts such as ticketing systems, root cause analysis and task prioritization.
• Perform shift duty as required.
• Fully comply with all physical security procedures and policies.
• Ensure all safety procedures are adhered to while performing work.
• Perform rack power installs, rack PDU and rack ATS replacements.
• Verify electrical/cooling capacity before new rack installations.
• Create and close work orders with appropriate data, to include labor hours, equipment maintenance and parts used in the asset management system.
• Maintain changes in state in Mission Critical infrastructure in support of corrective/preventive maintenance.
• Test quality, performance, safety and reliability of products, equipment and processes.
• Act as a front‑line responder for hands‑on electrical and mechanical equipment troubleshooting. This equipment includes, but is not limited to, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s and building automation systems.

Competencies and Behaviors

• Ability to solve problems through root‑cause elimination, stepping back to understand the broader context.
• Ensures all safety procedures are adhered to while performing work.
• Aptitude for troubleshooting and problem‑solving complex issues.
• Ability to follow procedures and system documentation and track issues through appropriate entries into a Trouble Ticket system.
• Demonstrates good judgment and instincts in decision making.
• Prioritizes appropriately in a complex, fast‑paced environment.
• Willingly takes ownership for technical issues.
• Utilizes EPMS and BMS to manage building workflows.

Accountabilities

• Set and maintain the highest standards for safety and actively promote a world‑class safety culture in all aspects of operational procedures.
• Drive continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
• Enable the operations organization to deliver 100% uptime on all customer‑supporting infrastructure.
• Collaborate effectively with internal and external stakeholders to deliver operational excellence for all AWS customers.
• Ensure that the preventive maintenance of site‑critical facility infrastructure is planned and executed to the highest standards, in accordance with AWS procedures.
• Take charge of facility monitoring & supervision (via BMS, PMS, walkthrough, etc.).
• Participate in the successful delivery of build‑out and retrofit of Data Center infrastructure.
• Ensure organizational capability to react and respond appropriately to any potential customer‑impacting event on any component of electrical or mechanical infrastructure.
• Review incident reports, document periodic trend summaries, and provide updates and recommended actions to management.
• Draft, update and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs and all technical documentation pertaining to DCEO.

Physical Requirements

• Work on a 24×7 schedule (where applicable).
• Work at heights and from ladders.
• Perform physical tasks during the shift and coordinate body movements when using tools or equipment.
• Work in a noisy environment with ear protection.

Basic Qualifications

• Apprentice/trades certified or diploma in an Electrical field.
• Demonstrate key electrical competencies (practice & theory) and knowledge of mechanical systems (mechanical, HVAC systems, controls).
• Good English communication skills.

Preferred Qualifications

• Data Center engineering experience.
• Degree in Electrical Engineering, Mechanical Engineering or a relevant discipline.
• Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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