DCEO Engineer, Data Center Engineering Operations

Engineering Operations Technician – AWS Infrastructure Services

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific location. This equipment supports mission‑critical servers and must maintain better than 99.999% uptime. The role requires a self‑managed person who takes the initiative and provides effective solutions for complex technical problems. The successful candidates will have a direct and immediate impact on improving the resiliency, efficiency, and capacities of our facilities, helping Amazon’s customers receive better value through maintaining, operating, and troubleshooting mission‑critical facilities, which include stand‑by diesel generators, related fuel systems, and three‑phase electrical systems such as switch gear, UPSs, PDUs, wet‑cell batteries, CRAC units, centrifugal chillers, cooling towers, water chemical systems, air handlers, pumps, and motors.

The successful candidate should be able to demonstrate the following competencies and behaviors:

• Problem‑solving through root‑cause elimination and a broader context understanding
• Ensuring all safety procedures are adhered to while performing work
• Trubble‑shooting and solving complex issues
• Following procedures, system documentation, and tracking issues through a trouble ticket system
• Good judgment and instinct in decision making
• Prioritizing appropriately in a complex, fast‑paced environment
• Willingness to take ownership of technical issues
• Utilizing EPMS and BMS to manage building workflows

Accountable Responsibilities

• Setting and maintaining the highest standards for safety and promoting a world‑class safety culture in all operational procedures
• Driving continuous improvement of infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics
• Enabling the operations organization to achieve 100% uptime on all customer‑supporting infrastructure
• Collaborating effectively with internal and external stakeholders to deliver operational excellence for all AWS customers
• Ensuring that preventive maintenance of site‑critical facility infrastructure is planned and executed to the highest standards, in accordance with AWS procedures
• In charge of facility monitoring and supervision via BMS, PMS, walkthroughs, etc.
• Participating in the successful delivery of build‑out and retrofit of Data Center infrastructure
• Ensuring organizational capability to react and respond appropriately to any potential customer‑impacting event on any component of electrical or mechanical infrastructure
• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management
• Drafting, updating, and maintaining method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertinent to DCEO

Key Job Responsibilities

• Operate and maintain all mechanical, electrical, and HVAC equipment within the Data Center/Facility
• Supervise contractors performing servicing or preventive maintenance
• Develop work plans for emergency repair of critical assets
• Operate under minimal supervision
• Work on‑call and on a rotating schedule as needed
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization
• Perform shift duty as required
• Fully comply with all physical security procedures and policies
• Ensure all safety procedures are adhered to during work
• Perform rack power installs, rack PDU, and rack ATS replacements
• Verify electrical and cooling capacity before new rack install
• Create and close work orders with appropriate data, including labor hours, equipment maintenance, and parts used, into asset management system
• Maintain changes in state in Mission Critical infrastructure to support corrective and preventive maintenance
• Test quality, performance, safety, and reliability of products, equipment, and processes
• Act as a front‑line responder for hands‑on electrical and mechanical equipment troubleshooting, including AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems

Physical Requirements

• Work on a 24x7 schedule where applicable
• Work at heights and from ladders
• Perform physical tasks during the shift and coordinate body movements when using tools or work in a noisy environment with ear protection

Basic Qualifications

• Apprentice or trade certificate or diploma in an electrical field
• Demonstrated electrical competencies (practice and theory) and knowledge of mechanical systems (mechanical, HVAC systems, controls)
• Good English communication skills

Preferred Qualifications

• Data Center engineering experience
• Degree in Electrical Engineering, Mechanical Engineering, or a relevant discipline
• Familiarity with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending

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Company - Amazon Data Services France SAS

Job ID: A