DCEO Engineer, Data Center Engineering Operations

DCEO Engineer, Data Center Engineering Operations

Job ID: | Amazon Data Services France SAS

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are currently seeking a DCEO Engineer to serve as a technical resource to support Amazon within our mission critical Data Center. The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific location. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The role has requirements as being self‑managed person who takes the initiative and provides effective solution for complex technical problems. The successful candidates will be expected to have direct and immediate impact on improving the resiliency, efficiency and capacities of our facilities to help offer Amazon’ customers better value with maintaining, operating and troubleshooting, Data Center Operation’s Mission Critical Facilities, which includes stand‑by diesel generators and related fuel systems, as well as three‑phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

Tasks

• Operate and maintain all mechanical, electrical and HVAC equipment within the Data Center/Facility.
• Supervise contractors who perform servicing or preventive maintenance.
• Develop work plan for emergency repair of critical assets.
• Operate under minimal supervision.
• Work on‑call and a rotating schedule as needed.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
• Perform shift duty as required.
• Fully comply with all physical security procedures and policies.
• Ensure all safety procedures are adhered to while performing work.
• Perform rack power installs, rack PDU, and rack ATS replacements.
• Verify electrical/cooling capacity before new rack install.
• Create and close work orders with appropriate data, to include labor hours, equipment maintenance, and parts used into asset management system.
• Maintain changes in state in Mission Critical infrastructure in support of corrective/preventive maintenance.
• Test quality, performance, safety, and reliability of products, equipment, processes.
• Serve as a front‑line responder for hands‑on electrical and mechanical equipment troubleshooting. This equipment includes, but is not limited to, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.

Competencies & Behaviours

• An ability to solve problems through root‑cause elimination, stepping back to understand the broader context.
• Ensure all safety procedures are adhered to while performing work.
• An aptitude for troubleshooting and problem‑solving complex issues.
• Ability to follow procedural system documentation and track issues through appropriate entries in a Trouble Ticket system.
• Demonstrate good judgment and instincts in decision making.
• Prioritize appropriately in a complex, fast‑paced environment.
• Willingness to take ownership of technical issues.
• Utilize EPMS and BMS to manage building workflows.

Physical Requirements

• Work on a 24x7 schedule (where applicable).
• Work at heights and from ladders.
• Perform physical tasks during the shift and coordinate body movements when using tools or equipment.
• Work in a noisy environment with ear protection.

Key job responsibilities

• Set and maintain the highest standards for safety and actively promote a world‑class safety culture in all aspects of operational procedure.
• Drive continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
• Enable the operations organization to deliver 100% uptime on all customer supporting infrastructure.
• Collaborate effectively with internal & external stakeholders to deliver operational excellence for all AWS customers.
• Ensure preventive maintenance of site‑critical facility infrastructure is planned and executed to the highest standards, in accordance with AWS procedures.
• In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough, etc.).
• Participate in the successful delivery of build‑out and retrofit of Data Center infrastructure.
• Ensure organizational capability to react & respond appropriately to any potential customer‑impacting event on any component of electrical or mechanical infrastructure.
• Review incident reports, document periodic trend summaries, and provide updates and recommended actions to management.
• Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO.

Basic Qualifications

• Familiarity with 24/7/365 mission critical environment.
• Good level of English (written and oral).
• Bachelor Degree in Electrical Engineering, Mechanical Engineering, HVAC, Industrial technology, or Electrotechnical Engineering.
• Experience of critical infrastructure systems (UPS, generators, switchgear, HVAC, chilled water/cooling systems, pump).

Preferred Qualifications

• Familiar with BMS and EPMS control systems Data Center/Maintenance/Manufacturing/Oil & Gas experience.

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