Data Governance Consultant

Position Overview

The position of Data Governance Consultant at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. The consultant will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy by providing advice.

Responsibilities

• Managing a client portfolio in collaboration with Account Managers:
  • Support them daily in the use of the product
  • Analyze and prioritize needs
  • Assist with implementation and best practices
  • Ensure their loyalty to increase account revenue through upselling
• Answering technical and product questions to help clients get the most out of DataGalaxy
• Evaluating user experience and recommending improvements
• Contributing to strategic account committees
• Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients
• Monitoring platform usage indicators (healthcheck) and customer satisfaction metrics to drive retention and account growth
• Collaborating with the Product team (customer feedback and requests)
• Creating and maintaining content, deliverables, and best practices
• Managing and animating the user community (User Groups on-site & virtual)