Data-Driven CSM for DTC Brands (Remote EU)

Mtrix is hiring a Customer Success Manager to manage a book of DTC brands from onboarding through renewal. You will ensure customers get value across modules, with a focus on data-backed conversations and renewals.

The role emphasizes proactive engagement, analytics, andcustomer-centric growth. Remote from EU with full-time hours, you will collaborate with cross-functional teams to improve onboarding, adoption, and expansion while maintaining high standards of written communication and English