Data Center Thermal Technician in , us

Cooling CE

Responsibilities

• Installation, commissioning, scheduled and emergency service on Liebert Air products.
• Establish, promote, and maintain excellent rapport with customers, co‑workers, sales representatives, and others as appropriate.
• Maintain continuous communication with Area/District Offices and direct manager.
• Perform a variety of work‑related tasks under direction or independently as trained.

Technical

• Render on‑site and telephone assistance to customers.
• Communicate with Technical Support on equipment issues.
• Perform work related tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips.

Safety

• Operate in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE as per company guidelines and job duties.
• Adhere to work hours policy guidelines – "14 hours rule".
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Administration

• Provide accurate and timely reporting (timecards, expense reports, mileage reports, ticket closure, forms, etc.).
• Maintain individual inventory in accordance with company policy.
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, pager, etc.) in accordance with company policies.

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to the customer when applicable.
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment.
• Strive to provide all customers with a "first time fix" for their equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend customer meetings as required.

Performance

• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Make technical and commercial decisions under pressure.
• Evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Perform inventory cycle counts according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on‑site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications (managers, co‑workers, support services, electronic communications).

Qualifications

Required Experience

• High School Diploma or G.E.D. equivalent.
• HVAC – Certificate Program degree or equivalent experience in the field.
• Six years military experience in a related field.
• Equivalent industry experience with EPA refrigerant license.

Basic Electrical Knowledge

• Familiarity with electrical/electronic test equipment and fundamentals.
• Read and interpret electrical line diagrams and blueprints.
• Working knowledge of OHM's law and HVAC theory.

Interpersonal & Professional Skills

• Strong communication, customer service, troubleshooting, safety, organizational, computer, and mechanical skills.
• Team player, reliable, and professional.
• Strong skill sets: communication, customer service, troubleshooting, safety procedures, organizational and planning skills, computer skills, mechanical aptitude.

Technical Skills

• Site evaluation including environmental temperature and general operating conditions.
• Basic fix/repair techniques under directed supervision.
• Return unit to full operating conditions under directed supervision.
• Summarize and report all work related tasks performed.

Physical & Environmental Demands

• Stand, walk, use hands and fingers, handle or feel objects, tools or components; reach with hands and arms.
• Stoops, kneels, crouches, or crawls; talk, hear and smell.
• Sit and climb or balance as required.
• Must consistently lift up to 50 pounds and occasionally up to 75 pounds.
• Extreme cold below 32°F; extreme heat above 100°F.
• Noise level requires shouting to be heard in some situations.
• Work around moving machinery (fork‑lifts, tractors).
• Use protective equipment (earplugs, gloves, eyewear, respirator, mask, etc.).
• Work outdoors with no effective protection from weather.

Working Conditions

• Frequent driving (car, van, truck).
• Travel is required.
• Flexible schedules (weekends, evenings, holidays).
• May have on‑call responsibility.
• Valid driver’s license required.
• Must be at least 18 years old.

Work Authorization

Vertiv will only employ individuals who are legally authorized to work in the United States. This position does not sponsor visas.

Vertiv will make reasonable accommodations for qualified employees with disabilities as defined by applicable law, provided that the individual is otherwise qualified to safely perform the essential functions of the job and such accommodations do not impose an undue hardship.