Data Center Engineering Cluster Manager H/F

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in France. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure.

The pace, scale, and growth of Amazon’s data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required.

The ideal candidate will have strong knowledge of data center and mission‑critical Mechanical Electrical Power infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high‑level view while diving deep into details as needed. You will interact daily with global teams, representing France Data Center Engineering Operations.

If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you’ve been looking for.

Key job responsibilities

• Team Leadership & Development – Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor employees at all levels.
• Operational Excellence – Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive and corrective maintenance and change management. Maintain 100% service uptime.
• Performance Management – Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage repairs in a timely manner.
• Organizational Structure – Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events.
• Cross‑Functional Collaboration – Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels.
• Vendor Management – Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee shift technicians, senior shift technicians, sub‑contractors, and vendors.
• Incident Management – Lead safety, security, and availability incident response, incident management, resolution, and root cause analysis.
• Financial Management – Manage OPEX and CAPEX associated with all data centers under your responsibility.
• Reporting & Communication – Conduct daily, weekly, and monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings.
• Global Integration – Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in France.
• Continuous Improvement – Drive continuous improvement of operational processes, procedures, methods, and tools. Lead energy efficiency initiatives in your cluster.
• Capacity Planning – Support capacity planning and management activities.

Qualifications

• Experience hiring, developing, and managing high‑performing technical teams.
• 4+ years of experience operating as a manager of managers and/or 7+ years of relevant experience managing mission‑critical facilities.
• In‑depth knowledge of data center facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub‑distribution systems, fire detection and suppression systems, and cable reticulation systems.
• Fluency in English to communicate effectively with global teams.
• Driving license valid in EU.
• Bachelor’s or master’s degree in engineering or related fields.
• Experience managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation.
• Experience supporting procedures for production or mission‑critical environments including ticketing, monitoring/metrics, and troubleshooting technical issues.
• Fluency in French.

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