Cybersecurity Support & Automation Specialist (Hybrid)

Riot is a product-first cybersecurity awareness platform based in Paris. The Customer Care role sits on the Customer Operations team, handling complex client requests via email and chat while translating technical topics into clear language for customers.

You’ll help scale support through AI automations and contribute to a growing product journey. Requirements include 2+ years in SaaS support, fluent English and French, experience with Intercom or similar AI tools, and familiarity with