CX & Data Analytics Apprentice - Global XM Rollout

Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, with annual revenues of €24 billion and more than 426,000 employees operating in 45 countries.

Sodexo serves 80 million consumers each day with an integrated offering developed over more than 50 years of experience: from food services, reception, maintenance and cleaning to facilities and equipment management.

Sodexo has two primary activities to support its client and consumer meet the chammenges of every day life: Food and Facilities Management Services.

• Food Services: For nearly 60 years, Sodexo has applied its expertise to offer healthy, balanced, varied meals every day, inspired by the latest culinary trends. In addition to traditional on-site food services, our teams develop customized solutions adapted to each environment to meet our clients’ and consumers’ needs and expectations.
• Facilities Management: Sodexo is recognized for its expertise in Facilities Management (FM) which combines reception, hospitality and cleaning services (soft FM) and infrastructure maintenance services (hard FM) and aims to meet our clients’ needs, while ensuring user comfort, safety and well-being.

Through these services, Sodexo has a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand.

Sodexo promotes the fulfilment of our employees and contributes to the economic, social and environmental development of the communities with which we work.

Our recruitment teams are trained in recruitment without discrimination, including people with disabilities. Our managers are also made aware of these issues and are our first ambassadors on these subjects.

You will work at the head office of the Sodexo group, located in Issy-Les-Moulineaux, accessible from Paris by RER C, Tram T2 from La Défense and Porte de Versailles or metro line 12.

THIS APPRENTICESHIP IS AVAILABLE FROM SEPTEMBER 2026

CONTEXT

Group marketing team is led by a Chief Brands & Marketing Officer. The Global Marketing Hub includes Head of Marketing Insights, Brand Owners and a Head of Marketing Center of Excellence.

The mission of the Global Marketing Hub is to leverage a brand / marketing culture and drive a marketing expertise for a brand-led model across segments and geographies. The team interacts with stakeholders from many functions (Tech, Digital, Data & Innovation, Strategy, Legal, Procurement, Operations…), countries in the organization as well as a a few external providers to support marketing communiy in the regions and segments.

The Group CCX team defines the global framework for the Client (B2B) and Consumer (B2C) eXperience and leads and owns the management of the global XM platform. They also set XM targets (OSAT, NPS) as part of Sodexo strategic KPIs. They work closely with marketing teams in regions/countries and segments on building and implementing their XM roadmap to ensure consistency. They also collaborate with the teams owing other Sodexo systems (CRM, Global Data Platform, Performance dashboards, apps etc.) to make sure XM data is available to flow into other relevant systems. The objective is to encourage the teams to move the needle from measurement towards experience improvement, i.e “Listen > Understand > Act”.

The Group CCX team has been rolling out a new global XM platform (Qualtrics), so the apprentice will play a key role in this transformation and further deployment for the second year of this program.

MISSIONS

Based at the Issy-les-Moulineaux headquarters, you will support the Group CCX team and interact with teams around the world in a multi-dimensional organization. Your key responsibilities will include:

• Support the roll-out of the new global XM platform across all different regions and segments: training, tests, coverage tracking, global overview of XM activities etc.
• Support users in the adoption process.
• XM KPIs collection and reporting
• Compile, analyze XM data and create reports to answer business questions
• Contribute to XM community management
• Design of content to promote XM-related topics
• Interact as needed with internal support functions (TDD, Legal) and with external CX providers (such as Qualtrics and other CX partners)
• Any other assistance that Consumer Experience Director or Marketing Insights department may need

WHY SODEXO ?

• You will be fully integrated into the life of the team
• You will attend all the coordination meetings and you will thus have an overview of the activity of a Group Marketing team
• You will participate in rich and empowering missions, in an international environment
• Sodexo offers a training course adapted to your needs, in particular to develop your skills
• Restaurant pass, partial reimbursement of transport tickets, Social and Economic Committee

PROFILE

• Master degree in relevant fields such as Marketing, Business Administration, Market Intelligence, Statistics
• Passionate about CX topics. A first experience in CX or Marketing or Data Analytics would be a plus.
• A first experience using Qualtrics (or other CX platform) would be a real strength
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), experience with advanced Excel data functionality such as vlookup, pivot tables, & solver
• Highly numerate, with strong analytical skills
• Experience in statistics, both descriptive statistics (PCA, MFA, MDS, …) and inferential statistics (general linear regressions, regression trees, …) is a plus
• Experience with scripting languages such as R or Python is a plus but it is not a requirement
• Ability to synthesize and present data in a user-friendly manner and to translate complex data into actionable opportunities for the business
• Experience with data visualization tools and techniques (Tableau, PowerBI…) is a plus
• Good presentation and communication skills (both oral and written)
• Structured, rigorous
• Ability to adapt to new situations and learn quickly
• Autonomous, proactive and solution-oriented
• Curious, engaged, eager to learn
• Strong interpersonal skills with the ability to establish collaborative working relationships with individuals at varying levels within the organization
• Fluent/native English and French (compulsory); Spanish would be a plus
• Previous international exposure is a plus