Customer Value Architect (Remote, FRA)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.

About the Role

The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximise their security investment while growing their relationship with CrowdStrike. Delivers tailored, high‑impact value proposals to prospective and existing accounts, and post‑investment Executive Business Reviews that address our clients' unique cybersecurity needs. Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success. This role requires the incumbent to be located in France and will require up to 40% travel.

What You’ll Do

• Onboarding & Adoption: Leads onboarding execution and definition of customer success plan; partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, building relationships with key decision makers; serves as post‑sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realisation; navigates a complex enterprise sales environment to understand customer needs and promote/develop competitive business propositions; achieves renewals via demonstrated realised value and Flex consumption progress.
• Value Analyses & Business Reviews: Conducts business value analyses to demonstrate ROI and financial impact; develops and delivers Executive Quarterly Business Reviews (EQBRs) featuring value realised analyses, accelerating module adoption, and driving Falcon Flex growth; shares adoption insights and value realisation proof‑points with allied sales teams to enable cross‑sell/upsell; proactively identifies and remediates risks to customer success and value realisation; supports renewal cycles to minimise customer attrition.
• Flex Sales & Growth: Accountable for additional Falcon Flex consumption within a defined sales territory; drives strategic Flex adoption and planning across enterprise accounts; partners with customers to develop and execute adoption roadmaps aligned with their security objectives; monitors and analyses Flex usage patterns to identify risks and opportunities; maintains expert‑level knowledge of the company’s products and services, with advanced knowledge of the Falcon Flex model; routinely sells to and interacts with executive‑level customer decision makers, including CXO levels; typically assigned to large Enterprise account segmentation or equivalent at this level; travels as needed.

What You’ll Need

• Fluency in English and French.
• Advanced, wide‑ranging experience and ability to use professional concepts and company objectives to resolve complex issues creatively and effectively.
• Deep industry knowledge and understanding of a customer’s decision‑making process, goals, strategies, and business objectives.
• Expert‑level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
• Complete, “big‑picture” understanding of the business and technical contexts of key accounts.
• Self‑starter who exudes leadership and drives initiatives.
• Consultative effectiveness and ability to establish trust with internal and external customers.
• Functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, business value concepts, and the company’s products.
• BA/BS or equivalent educational background is preferred.
• Minimum 8+ years of relevant professional experience.
• Strong financial acumen with ability to calculate and communicate ROI metrics.
• Experience with flexible licensing models.
• Proven track record of managing complex customer relationships.

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world‑class amenities.

Equal Employment Opportunity

CrowdStrike is proud to be an equal‑opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs—on valid job requirements.