Customer Technical Services Manager

Career Opportunities: Customer Technical Services Manager (47336)

Requisition ID 47336 - Posted 09/07/2026 - Supply Chain & Operations - Bierne - Customer Support/ Operations - 0‑10%

The role is responsible for providing comprehensive technical service and support to allocated customers, including those designated as Technical Key Account Manager accounts. This includes delivering technical expertise to both Sales and Manufacturing teams in all matters related to assigned customers. The position collaborates closely with all relevant Ball functions to develop and implement more cost‑effective Ball products. It also involves coordinating and executing filling line trials at customer sites to evaluate new or modified Ball products and to assess new or modified customer products being filled using Ball components.

Your key responsibilities include:

• Manage and lead CTS Engineers at Ball facilities in the allocated countries, reporting directly to the Regional CTS Manager.
• Provide comprehensive technical support to Ball BPE customers in the assigned regions, including Technical Key Account responsibilities.
• Coordinate and execute filling line trials at customer sites to evaluate new or modified Ball products and customer products.
• Handle customer quality issues, including on‑site visits, complaint investigations, communication of root causes, and follow‑up actions.
• Collaborate with Sales, Manufacturing, and other internal teams to support customer needs and drive technical improvements.
• Lead the approval process for cost‑reduction products while ensuring no negative impact on filling site performance or component performance.
• Represent Ball in industry or trade bodies for specification reviews and updates related to Ball components.
• Support the development of new products for Ball and/or customers, providing technical insights and recommendations.
• Audit customer filling lines and warehouses, identifying issues that impact quality, efficiency, or safety, and advising on improvements.
• Control all technical‑related spending to remain within agreed budget limits.

What are we looking for?

• Technical training in Manufacturing or Quality
• Customer‑oriented approach with strong analytical mindset
• Experience in complaint management and project management
• Proven people‑leadership skills with ability to develop others
• Strong organisational and planning capabilities
• Excellent verbal and written presentation skills
• Strong interpersonal skills with the ability to build relationships
• Results‑oriented mindset
• Experience in technical industry, customer services, and quality systems/tools
• Desirable qualifications: Lean Six Sigma, statistical training, engineering degree
• Desirable industry knowledge: Can and End manufacturing
• Fluent English and French

Work Environment: This France‑based role supports central functions and offers flexible work arrangements including hybrid or fully remote options, subject to role requirements and manager approval.

Hiring Range: 47,250 — 68,040 EUR gross per year. The final salary will be determined based on the candidate’s education, experience, knowledge, skills, and abilities, as well as internal equity and market benchmarks. Depending on these factors, the actual offer may fall above or below the posted range.

Comprehensive Benefits Package: Health insurance, disability and life insurance, and employee assistance program.

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.