Customer Support Specialist (Tuesday to Saturday) - French speaker

Shine exists to help freelancers and small business owners reclaim the joy of working for themselves.

Running a business shouldn't mean drowning in financial admin - it should be inspiring and rewarding. Our app brings banking, invoicing, accounting and admin together in one place, so entrepreneurs can focus on what matters most: growing their business and enjoying the freedom of working for themselves.

We're a multicultural team of over 400 people across France, Germany, Denmark and the Netherlands. By bringing together leading European fintechs like Shine, Kontist and Tellow, we've built a single, intuitive platform designed for simplicity, speed and accuracy - backed by local, award-winning support.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine should feel simple, transparent and genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

👀 The Customer Service at Shine

For this position, we are recruiting on a Tuesday-to-Saturday schedule. You will be supported by the entire team during the week.

Transforming our customers' banking and administrative experience isn’t just about creating amazing tools. It’s about delivering exceptional service every day. By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow.

👀 Here’s a quick look at how our team is structured:

Marcus, our VP Customer Service, ensures operational excellence in Europe,

In France: Minh, our Head of Customer Support, driving impactful projects and supporting five talented Customer Support Team leads.

In France: five teams, each led by a CS Team lead - including your future manager - working to deliver tailored solutions to our customers. By joining one of these team