Customer Support Engineer - Specialty Fibers – F/M

Become part of a global network of over 40 supportengineers at the core of Exail operations. Our team, with diverse technicalexpertise, works closely with customers—both remotely and on-site to supportevery stage of product integration and operation.

This unique position offers hands-on experience withthe full range of photonics products within Exail Specialty Fiber division.

Based at our Lannion office, you will play a key rolein delivering support, helping customers achieve their objectives throughprompt, accurate, and reliable assistance. Whether they need straightforwardadvice or in-depth technical insights, you’ll be their to-go expert.

Aboutthe Specialty Fibers Division

Our division specializes in the production of dopedsilica-based optical fibers (passive, active, polarizing, PM), fiber Bragg Gratings(FBGs), fiber lasers, and optical low-noise & high-power amplifiers.

Our customers—ranging fromacademia to industry—apply our technologies in fields such as:

• Sensing
• Space
• Harshenvironments
• Medical
• Scientificresearch
• Telecommunication
• Instrustrialapplications

You’ll join a dynamic team of 100+ professionals basedin Lannion, combining expertise in optics, lasers, electronics, systems, andinstrumentation.

Product Scope

• Activefibers: doped, PM/non-PM, single-,double-, and triple-clad
• PMfibers: Panda, Tiger, Polarizing& Spun fibers
• Passivefibers: single- and multi-mode,Ge-doped, radiation-hardened & radiation-sensitive fibers
• FBGs: laser mirror pairs, gain-flattening filters,ultra-narrow bandwidth filters
• Fiberlasers
• Opticallow-noise & high-power amplifiers

Customer Support

• After-SalesActivities:
• Manageand respond to customer complaints and returns
• Providesupport and troubleshooting for product use, including:
• Systems(installation, drivers, remote programs)
• Fiber integrationissues at customer sites (bend radius, splicing/cleaving programs, recoating,etc.)

Pre-SalesActivities:

• Writeand update user manuals
• Provideadditional fiber information (dispersion, MFD, etc.)
• DevelopFAQ libraries
• Drafttechnical documents to support sales: specific tets, qualification reports,technical notes
• Conducton-site demonstrations and troubleshooting (occasionnally)

Teamwork & ContinuousImprovement

• Engagein ongoing internal and self-directed training
• Improveback-office support procedures and tools
• Shareknowledge and develop skills within the team