Customer Support Engineer (Grenoble) (E)

Customer Support Engineer

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. We will consider new graduates provided they demonstrate a strong hands‑on competence and a desire to succeed.

Responsibilities

• Successful applicants will be formally trained at one of our award-winning training centers in California, USA or Singapore or Taiwan.
• Domestic and international travel is required on a regular basis.
• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinate actions with customers to minimize downtime.
• Provide assistance to Installation Engineers in resolving problems.

Qualifications

• Certified engineer or degree from an advanced technical school or approximately 3 years of industry working experience. Technical military occupational specialties and training may be considered.
• Ability to understand and tackle problems in software, electronics, optics, mechanical, electro‑mechanical and/or electro‑optical systems to address on‑site customer problems.
• Experience working on electronic systems within the semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Outstanding interpersonal communication, analytical and problem‑solving skills.
• Proven track record of engaging empathetically with customers, ensuring a positive experience while fostering a collaborative environment to address their needs and concerns.
• Driven to be hands‑on and passionate about learning new things.
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Fluent in English and French is a must.
• Full driver’s license.

Benefits

• Dynamic opportunity and growth potential in the Semiconductor Industry.
• A competitive, family‑friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Company car or car allowance.
• Award‑winning training.

KLA is proud to be an equal opportunity employer.

Minimum qualifications: Master’s Level Degree and 0 years related work experience; Bachelor’s Level Degree and related work experience of 2 years.