Customer Support Engineer

Customer Support Engineer – KLA Services

Responsibilities

• Receive training at a KLA training center in the U.S., Singapore, or Taiwan.
• Travel domestically and internationally to customer sites as required.
• Update, troubleshoot, diagnose, and repair highly complex capital equipment at customer sites.
• Serve as the company’s front‑line representative, ensuring customer satisfaction and maintaining the operational quality of system equipment.
• Coordinate actions with customers to minimize downtime.
• Assist Installation Engineers in resolving on‑site problems.

Qualifications

• Certified engineer or degree from an advanced technical school; approximately 3 years of industry experience, or a bachelor’s or master’s degree with related work experience (2 years for bachelor’s, 0 years for master’s).
• Technical background in software, electronics, optics, mechanical, electro‑mechanical, or electro‑optical systems.
• Experience with electronic systems in semiconductor, medical devices, defense, aerospace, or aviation industry preferred.
• Excellent interpersonal, analytical, and problem‑solving skills.
• Track record of empathetic customer engagement and proactive communication.
• Fluent in English; French language skill required.
• Valid driver’s license.

Benefits

• Competitive, family‑friendly total rewards package with variable compensation and company stock purchase plan participation.
• Company car or car allowance.
• Access to award‑winning training programs.
• Opportunities for growth in the semiconductor industry.

KLA is an equal‑opportunity employer and provides reasonable accommodation for qualified individuals with disabilities. Contact for more information.