Customer Support Engineer

Job Description and Preferred Qualifications

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer sites. We will consider new graduates provided they demonstrate a strong hands‑on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES

• Successfully complete formal training at one of our award‑winning training centers in California, USA, Singapore, or Taiwan.
• Travel domestically and internationally on a regular basis.
• Perform customer service activities related to updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer sites.
• Represent the company and ensure customer satisfaction while maintaining operational quality of system equipment.
• Coordinate actions with customers to minimize downtime.
• Assist Installation Engineers in resolving problems.

WHAT YOU WILL BRING

• Certified engineer or degree from an advanced technical school; 3+ years industry experience. Technical military occupational specialties and training may be considered.
• Ability to understand and tackle problems in software, electronics, optics, mechanical, electro‑mechanical, and/or electro‑optical systems to address on‑site customer problems.
• Experience with electronic systems in semiconductor, medical device, defense, aerospace, or aviation industries is a plus.
• Outstanding interpersonal communication, analytical and problem‑solving skills.
• Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Hands‑on and a passion for learning new things.
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Fluent in English and French.
• Full driver’s license.

WHAT WE OFFER

• Dynamic opportunity and growth potential in the semiconductor industry.
• A competitive, family‑friendly total rewards package.
• Variable compensation components, e.g., participation in company stock purchase plan.
• Company car or car allowance.
• Award‑winning training.

MINIMUM QUALIFICATIONS

• Master’s Level Degree and 0 years related work experience; or Bachelor’s Level Degree and 2 years related work experience.

Equal Opportunity Statement

KLA is proud to be an equal opportunity employer.