Customer Support Director
PARIS, 75
il y a 17 jours
Lead and scale our customer support operations as Davai grows. You will own the full support function, from tooling and processes to team building and client relationships.
Responsibilities
- Build, manage and mentor the customer support team
- Define support processes, SLAs and escalation paths
- Own customer satisfaction metrics (CSAT, NPS, resolution time)
- Work closely with engineering and product to close feedback loops
- Implement and maintain support tooling and knowledge bases
Requirements
- 5+ years in customer support, including 2+ in a leadership role
- Strong written and verbal communication in French and English
- Experience with support platforms (Zendesk, Intercom or equivalent)
- Analytical mindset with comfort using data to drive decisions
- Ability to work cross-functionally in a fast-paced environment
Nice to have
- Background in a technology consultancy or SaaS company
- Familiarity with technical products and developer audiences
Entreprise
Davai Inc.
Plateforme de publication
WHATJOBS
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