Customer Success, SMB, French Market

• Own the full French customer portfolio from handover to renewal
• Retain customers and grow accounts through proactive upsell and uplift
• Run a proactive, commercial Customer Success motion
• Serve as the single point of contact for French customers across onboarding, product expertise, and support requests
• Gather customer feedback and feed it back to Product and Marketing
• Adapt the Italian playbook for the French market
• Build dashboards, monitor KPIs, and report on portfolio health and growth

Requirements

• 2 to 4 years in Customer Success or account management
• Experience ideally at a SaaS, tech, or software company
• Exposure to legal or professional-services customers is a plus
• Commercial mindset
• CRM fluency and experience managing a portfolio in a CRM
• HubSpot experience is a plus
• Comfort working hands-on in a fast-moving market, including operational support
• Native-level French required
• Fluent English required

Core Competencies

Demonstrates expertise in Customer Success and account management, with a strong focus on customer retention, upselling, and portfolio management. Proficient in CRM tools and capable of adapting strategies for the French market while effectively communicating in both French and English.

Highest-signal resume keywords

• Customer Success Management
• Account Management
• CRM Fluency
• Native-Level French
• Fluent English

Hard Skills

• Customer Retention
• Upselling
• Portfolio Management
• KPI Monitoring
• Dashboard Building

Soft Skills

• Commercial Mindset
• Proactive Communication
• Customer Feedback Gathering

Industry Keywords

• SaaS
• Tech
• Software
• Legal Services
• Professional Services

Tools & Technologies

• HubSpot