Customer Success Operations Intern

Role Overview

As a CS Operations Intern, you will support the CS Operations managers in their day‑to‑day work, on tooling, data, and process‑related questions.

Your core objective will be to help the CS department increase productivity and implement standard ways of working by addressing operational issues at their root, investigating recurring problems, and contributing to long‑term improvements.

Reporting directly to the CS CRM Manager, you will work on operational but business‑critical processes, in close collaboration with CS teams across all regions (FR, DACH, IT, UK, SP, US).

Key Responsibilities

Tooling & Operational Support for Customer Success Teams

• Manage tickets to support CS team members with day‑to‑day questions and issues related to Gainsight (data, reports, workflows, fields, processes)
• Investigate bugs, inconsistencies, or unclear behaviors reported by users.
• Escalate complex or technical issues when needed, with clear context and analysis.

Root Cause Analysis & Continuous Improvement

• Analyze recurring issues and requests to identify underlying causes (tool setup, process gaps, data quality, usage patterns).
• Help define and document long‑term fixes rather than one‑off workarounds.
• Support the implementation of standard ways of working within the CS department.

Documentation & Knowledge Sharing

• Maintain and improve internal documentation (FAQs, how‑tos, known issues, best practices).
• Help structure common requests and solutions so teams can become more autonomous over time.

Operational Support

• Support CS Ops projects (process updates, reporting improvements, rollouts).
• Assist with data checks, analyses, and validation of dashboards or reports.

What We’re Looking For

• Currently enrolled in a Master’s degree (business, operations, management or similar).
• Strong interest in data, tools, and operational processes.
• Curious mindset with a strong interest in understanding why things break, not just how to fix them.
• Structured and detail‑oriented.
• Good communication skills: able to interact with CS team members and translate issues into clear explanations.
• Fluent in French and full proficiency in English; another European language is a plus.
• The interview process will be in French.

Location & Benefits

• Located in Lyon (HQ).
• On‑site presence, some remote days if needed.
• Hands‑on exposure to CS Operations in a fast‑scaling SaaS company.
• You will be part of a dynamic team with global team events.

What We Offer

• 1000€ monthly expense reimbursement (internship).
• Large Office in Lyon with snacks and drinks.
• Fast learning environment, entrepreneurship and team spirit.
• An incredible team of entrepreneurs.
• Thursday beers and afterworks with the team.