Customer Success Manager, Team Leader - France M/F/D

Team Overview

• Team Name & Location: Client Department, as CSM Team Leader – France, for Enterprise accounts, based in Paris and reporting to the Head of Customer Success France.
• Team Composition: Manage and develop a French-based team of 5 Customer Success Managers (CSMs), and collaborate closely with internal stakeholders such as Sales, Product, Marketing, and Support.
• Role Overview: As the CSM Team Leader for Enterprise accounts in France, you will be at the heart of our growth engine, leading a team of CSMs dedicated to helping clients unlock the full value of our platform. Your mission is to build a high‑performing team that drives retention, fuels expansion revenue, and turns customers into long‑term partners and advocates.

Responsibilities

• Lead, coach and develop a team of Customer Success Managers, setting clear objectives, conducting regular 1:1s, and driving professional growth and operational excellence.
• Own the team's performance metrics, including NRR, churn, renewal rates and customer health, ensuring consistent achievement of targets.
• Build and maintain strong relationships with Enterprise clients, providing strategic guidance to maximize upsell and expansion opportunities while minimizing churn.
• Manage your own portfolio of few enterprise accounts alongside your team management responsibilities.
• Act as the voice of the customer internally, collaborating closely with Product, Technical and Sales teams to drive platform improvements and align on business priorities.
• Contribute to shaping the Customer Success strategy and playbooks, bringing best practices and scalable processes to the broader CS organization.
• Play an active role in hiring and onboarding new CSMs to support team growth.

Qualifications

• Proven experience in Customer Success within a SaaS environment (or related roles), with at least 2+ years in a leadership or managerial role. Demonstrated ability to collaborate effectively across regions and cultures in an international setting.
• Confidence in leading, inspiring, and growing a Customer Success team, with strong coaching, team development, performance management, and communication skills, and a strong customer‑centric mindset.
• Eagerness to deliver an exceptional customer experience, proactively reduce churn, troubleshoot client issues, think critically, and drive continuous process improvement in a data‑driven and collaborative way.

Benefits

• Make a real impact: directly influence our success and be a player in the company's growth.
• Ownership & autonomy: trust, no micromanagement, freedom to excel and take charge of your own journey.
• International culture: collaborate with a diverse, global team across 8 countries.
• Accelerate your career: vast opportunities for professional development, education, and upward mobility.
• Flexible work: up to 2 days of remote work per week.
• Centrally located office & various perks: work in a vibrant space in the 9th arrondissement of Paris, with meal vouchers (Swile), health insurance (Alan), mobility and Well Pass (Ex Gymlib) passes, additional days off, and support for remote working expenses.

Job Details

• Contract: Permanent full‑time.
• Location: Paris.
• Remote: up to 2 days per week.