Customer Success Manager: Scaled Accounts and Growth

Matrix42 AG in Paris seeks a Customer Success Manager for scaled accounts to drive renewals, adoption, and growth across a portfolio of 100–150 named customers. You will blend personal engagement with scalable programs to deliver measurable business outcomes and strong retention.

You will own renewals, coordinate with Sales, Delivery, and Partners, and use CRM data to prioritize actions. Fluency in English and French and at least 3 years in SaaS are required.