Customer Success Manager - SaaS Automotive - Nordics
Diffusely is an AI media enhancement company that leverages its cutting‑edge processing platform to redefine automotive visual production with CarCutter , the industry’s #1 solution.
At CarCutter , we're redefining automotive sales with AI‑driven image technology that helps dealerships and marketplaces sell more cars faster. We provide a cutting‑edge SaaS solution trusted by the industry’s top players.
Position Overview
CarCutter is looking for an experienced and customer‑focused Customer Success Manager to manage and grow our strategic accounts across the Nordic region.
As a CSM at CarCutter, you will be the main post‑sales partner for car dealerships, marketplaces, and automotive retailers, ensuring they achieve maximum value from our AI‑powered automotive imaging platform.
This is a role for someone who is comfortable managing strategic accounts, driving adoption, and identifying growth opportunities within existing customers.
Your Mission
Drive customer satisfaction, retention, and expansion across our Nordic accounts by building strong relationships, ensuring product adoption, and demonstrating clear business impact.
Key Responsibilities
Customer Onboarding & Adoption
- Lead onboarding for new clients and ensure a smooth implementation of the CarCutter platform
- Train customers on key platform features (AI background replacement, batch editing, 360° tools, integrations, API)
- Ensure a fast time‑to‑value and strong product adoption
Strategic Account Management
- Manage a portfolio of strategic accounts across the Nordics
- Act as the main point of contact for customers’ day‑to‑day needs
- Build strong relationships through regular check‑ins and Quarterly Business Reviews (QBRs)
- Identify and mitigate churn risks early
Growth & Retention
- Manage renewals and contract negotiations
- Identify upsell and expansion opportunities within dealership groups
- Demonstrate ROI and business impact using data and usage insights
Product Feedback & Collaboration
- Work closely with Product and Support teams to resolve customer issues
- Collect customer feedback and contribute to product improvements
- Monitor usage metrics and proactively engage when engagement drops
Your Profile
- 4–5+ years of experience in Customer Success, Account Management, or a similar customer‑facing role
- Strong experience managing B2B SaaS accounts
- Experience in the automotive industry or working with dealerships is highly valued
- Proven track record managing customer renewals, retention, and upsells
- Strong communication and presentation skills
- Analytical mindset with the ability to translate data into customer value
Languages
- Fluent English and French required
- Swedish is a strong plus (or another Nordic language)
Nice to Have
- Experience with HubSpot or other CRM platforms
- Familiarity with APIs, integrations, or SaaS technical environments
- Experience conducting Quarterly Business Reviews
Hiring Process
- Interview with our Talent Team
- Interview with our Head of Customer Success
- Final discussion with our Chief Revenue Officer
Welcome aboard