Customer Success Manager - SaaS
About Dastra
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance . Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes . We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.
Why join Dastra?
- Join a fast-growing European SaaS LegalTech company
- Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
- Take ownership of a strategic customer portfolio
- Become a key expert on a sophisticated SaaS platform
- Work closely with Customer Success, Sales, Product and Tech teams
- Join an experienced, collaborative and ambitious team
Your role
As a Customer Success Manager, you will act as the project lead for your customers' success with Dastra . You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success . You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases. Your main objectives will be to:
- Successfully onboard and implement Dastra
- Drive product adoption and long-term engagement
- Support change management
- Demonstrate the value delivered by the platform
- Secure renewals and customer satisfaction
- Identify growth opportunities alongside Account Managers
Your responsibilities
- Lead onboarding and implementation projects
- Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
- Drive customer success through regular follow-ups and Business Reviews
- Monitor usage, satisfaction and value
- Anticipate risks and secure renewals
- Identify growth