Customer Success Manager (Pre-Sales & Solutions team)

# Customer Success Manager (Pre-Sales & Solutions team)

We are seeking a skilled Customer Success Manager (Pre-Sales & Solutions team) to join our team.

Remote - France (Contractor role)

Full time## Key Responsibilities:* Own post-sales relationships for key clients for our Enterprise Saa

S and live streaming solutions

• Drive onboarding, activation, and product adoption
• Monitor usage metrics and proactively identify upsell opportunities
• Ensure customer satisfaction and retention
• Act as the primary point of contact for product-related queries
• Coordinate internally with Product, Tech, and Operations teams
• Set up weekly, monthly and quarterly reviews with key clients
• Create onboarding documentation for new clients## Qualifications:
• Required Skills & Experience
• 3–6+ years experience in:
• Customer Success, Solutions Consulting, and / or Pre-Sales
• AI, Saa

S, Media Tech, Speech Tech, or Localization industries preferred

• Strong technical understanding (APIs, workflows, integrations preferred)
• Experience working with enterprise or mid-market clients
• Ability to translate business problems into technical solutions
• Excellent communication and stakeholder management skills
• Comfortable in a fast-moving startup environment

Nice to Have:* Experience in speech AI, dubbing, or media streaming workflows* Background in Saa

S usage analytics* Experience supporting live or real-time product environments

What Success Looks Like:

• High activation and retention rate for enterprise accounts
• Increased platform usage and upsell conversion
• High customer satisfaction rates
• Knowledge of products and solutions and how to quickly solve client questions
• Scalable processes for future growth### To Apply:Please send your resume to with the subject line “**Customer Success Manager (Pre-Sales & Solutions team)**”.### Ready to apply?

Join our team and help us shape the future of Voice AI.

Apply now

#J-18808-Ljbffr