Customer Success Manager - Large Accounts (H/F)

Wakeo provides a SaaS platform that delivers real‑time visibility on intercontinental transportation. By leveraging AI‑based technology, we help shippers and logistics providers build a resilient and sustainable supply chain.

We partner with global leaders such as Uniqlo, Michelin, Corteva, Air Liquide, Rhenus and Hartrodt, serving users in more than 180 countries. Wakeo is rapidly expanding our network and recently raised €18 million from Statkraft Ventures and a group of strategic investors.

Customer Success Manager

You will be the trusted advisor of your customers, taking over the account once the contract is signed.

Key Responsibilities

• Drive adoption and build strong ROI for customers.
• Guarantee zero churn.
• Boost upsell and cross‑sell within your portfolio of customers.
• Onboard key users after the delivery team completes the setup phase.
• Define and implement joint success plans and achieve agreed ROI targets.
• Manage multiple accounts proactively to ensure success in renewals and product adoption.
• Identify and close opportunities for upsell and cross‑sell.
• Facilitate Quarterly Business Reviews and advocate for customers with product teams.
• Build and nurture relationships with decision makers and champions.
• Develop success stories with customers and collaborate with the marketing team.
• Share insights with the sales team to support deal closure.
• Monitor service levels with the support team to maintain high quality.

Ideal Profile

• Fluent in French and English; German is a plus.
• 6–7 years of experience in SaaS B2B enterprise solutions.
• Proven background in enterprise customer‑facing roles such as Account Management or Customer Success.
• Highly organized, deadline‑driven, analytical and solution‑oriented.
• Strategic thinker who rolls up sleeves to deliver results.
• Comfortable traveling to and working with international customers.
• Knowledge of supply chain or transport is a plus.

Why Joining Us

• Live the start‑up adventure in a fast‑growing environment within a massive industry.
• Evolve in an international setting that values ambition, humility, dynamism and teamwork.
• Participate in team‑building moments such as Wakeo days and seminars.
• Work in a hybrid model (2‑3 days a week in the office).
• Benefit from offices in the heart of Paris with access to on‑site gym facilities.