Customer Success Manager - French / English Speaker

CyberVadis is a leading company in the cybersecurity sector, dedicated to providing innovative solutions that empower businesses to manage their security risks effectively. Our mission is to create a safer digital environment for organizations worldwide. We foster a culture of collaboration, creativity, and continuous improvement.

About the Role

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals.

Your Mission

Strategic Consulting & Program Maturity

• Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle.
• Business Integration: Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets.
• Expert Advice : Move beyond "tool training" to act as a consultant.

Relationship Orchestration & Advocacy

• C‑Suite Engagement : Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors.
• Voice of the Customer : Act as the main point of contact, providing both proactive strategic support and reactive project management resources.
• Build Advocacy : Turn customers into brand ambassadors through consistent value delivery and relationship building.
• Strategic Planning : Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio.
• Commercial Lifecycle : Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value.
• Value Realization : Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels.

Data-Driven Excellence & Operations

• Operational Rigor : Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met.
• Performance Tracking : Use your analytical skills to monitor account health and ensure every client can see a measurable ROI.

Internal Collaboration & Continuous Improvement

• Product Roadmap : Liaise between the customer and internal teams (Sales, Product, Operations) to solve challenges and provide feedback on solution development needs.
• Project Leadership : Lead or support a variety of internal customer-focused projects to improve our service delivery.
• Team Culture : Contribute to a positive, motivating atmosphere through peer‑coaching and sharing best practices with the wider team.

Your Profile

• The Experience : 5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment.
• The Linguis t: Native or professional fluency in French and English is essential.
• The Strategist : You have a proven track record of developing complex Account Plans and navigating multi‑stakeholder enterprise environments.
• The Analyst : You are "data‑fluent." You can translate complex datasets into compelling stories via Excel and PowerPoint.
• The Tech Stack : You are comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites.
• The Mindset: You are self‑driven, thrive in fast‑paced environments, and possess the agility to pivot as our industry evolves.

Why Join us?

• International Culture : Join a truly multicultural team based in France with a global reach and a flat hierarchy.
• Career Growth : As we scale, you scale. We prioritize peer‑coaching and continuous professional development.
• Flexibility : We value results over "seat time," offering a modern, hybrid work environment.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.