Customer Success Manager: Drive Adoption, Value & Renewals

Fairly Made® in Paris seeks a Care Team member to own the client relationship after contract signing, guiding onboarding, adoption, and renewal across a portfolio. You will drive usage and measurable value, ensuring renewal readiness and a strong retention posture.

You will also be the voice of the client to shape the product, working with Account Managers, Data Specialists, and the Product Team to implement scalable, data-backed improvements.