CUSTOMER SUCCESS MANAGER - CYBERSECURITY

Customer Success Manager - Cybersecurity

Join to apply for the Customer Success Manager - Cybersecurity role at STATION F

Company Background

Qevlar is a B2B SaaS startup that strives to massively increase the productivity of cybersecurity teams. We develop AI Cybersecurity Analysts that augment Security Operations Centers (SOCs). Since our creation 2 years ago, we have:

• Raised €14 million in seed funding led by EQT Ventures and Forgepoint Capital
• Been incubated both by Microsoft (genAI studio) and Meta (AI program)
• Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond)

What You Will Do

• Onboard new customers and ensure they get up and running smoothly
• Be a trusted advisor—helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more
• Proactively monitor adoption, ensuring customers get the most value out of the platform
• Solve problems & remove blockers—whether it’s technical troubleshooting or process optimization
• Work closely with Product & Engineering, sharing customer feedback to help shape our roadmap
• Collaborate with the Sales team to identify expansion opportunities and support account growth
• Drive renewals, making sure customers are so happy they never want to leave
• Build scalable customer processes—contribute to onboarding workflows, documentation, and ongoing success tracking

Who You Are

• Know cybersecurity – You’ve worked in or around SOCs and understand SIEM, EDR, email security, and threat intelligence
• Love working with customers – You enjoy helping people solve problems and get real value from technology
• Are technical but practical – You don’t need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues.
• Thrive in autonomy – You’re self-motivated and proactive—you don’t wait for problems, you anticipate and solve them.
• Communicate like a human – You can simplify complex concepts and adapt your message to different audiences.

Why Join Us

• Join a fast-growing AI startup revolutionizing cybersecurity