Customer Success Manager

AXA Climate has 5 business units to support its clients and partners, based on expertise: Insurance, Training, Consulting, SaaS Products. Globally, we are a team of +200 climate experts, headquartered in Paris, spread over 5 continents and driven by the same desire for impact. Our purpose is to help Planet Earth become a true stakeholder of all companies, in the same way that employees, customers and shareholders are

Altitude is the brand of our SaaS business. Our purpose is Adaptation. We build solutions, for decision makers, to enable climate and environmental adaptation. Our products are tailor-made for each persona: Industry, Private Equity firms, Agricultural cooperative, etc. We are +40 people working on it: product managers, designers, developers, business developers, etc.

We are autonomous within AXA Climate, but we work closely with the consulting teams dedicated to Financial Services, Corporates and Agri sectors. We strongly believe that success is collective and we play as one team.

Altitude is made of several products, & was launched in September 2022. It is a platform dedicated for Infrastructure, Private Equity funds and Corporates, enabling risk screening in pre-acquisition Due-Diligence, and enabling portfolio monitoring for reporting (such as TCFD). It is an innovative one-stop-shop for sustainability and investment teams, screening climate and nature-related risks and opportunities within minutes, very easy to use, and fully automated.

You can know more about all our products here:

During first year we signed +50 clients, globally. It's time for step 2, as we are planning to triple that in 2025.

We are looking for an engaged and passionate Customer Success Manager to help us cherish our new corporate clients, located across France, the UK and US. You will work with the Key Account Manager within the Altitude Sales and CS Team.

Your main objective will be to develop and sustain solid relationships with clients by fulfilling the following missions:

• Manage and secure the deployment of Altitude with our Industry clients.

• Identify and close new business opportunities for growth (up-sell & cross-sell)

• Maximize retention

• Collect client's feedback to help the Product team