Customer Success Manager

We are representing an established, fast-growing international provider of advanced performance analytics and operational intelligence tailored for the life sciences sector. Utilizing proprietary benchmarking methodologies developed alongside leading global computing firms, our client provides commercial leaders in the pharmaceutical and healthcare sectors with objective, daily visibility into field-force performance and stakeholder engagement quality.

Due to sustained regional growth and network expansion, they are seeking an organized, consultative client delivery professional to manage and scale their account portfolio.

Role Profile

In this position, you will act as the principal strategic partner and daily point of contact for a dedicated portfolio of corporate healthcare clients. You will guide clients through the entire partnership lifecycle—from initial implementation and onboarding to continuous service utilization.

Your primary objective is to help clients extract maximum business value from the data insights provided, while working closely with internal operations and senior leadership to ensure high service retention and uncover organic account growth opportunities.

Key Accountabilities

• Account Delivery & Implementation: Lead the operational deployment of client programs, ensuring all project timelines, service setup steps, and stakeholder training modules are executed flawlessly.
• Consultative Analysis: Review daily performance reports and analytical data sets, translating complex metrics into clear, executive-ready presentations and commercial recommendations.
• Relationship Management & Retention: Build deep, trusted relationships across multiple client business units to secure long-term contract renewals and high service adoption.
• Commercial Growth: Monitor client satisfaction, conduct regular business reviews, and flag cross-selling or service expansion leads to the commercial team.
• Internal Coordination: Act as the voice of the client internally, collaborating with operations and technical analysts to refine service delivery based on market feedback.

Candidate Profile

• Experience: Proven background in a client-facing corporate role, such as Account Management, Project Management, Client Services, or Relationship Management.
• Industry Knowledge: Direct experience or a strong baseline understanding of the pharmaceutical, healthcare, life sciences sectors is highly desirable.
• Languages: Full professional business fluency in both French and English (written and verbal) is essential.
• Skills: Excellent communication, presentation, and organizational capabilities, with a natural comfort explaining data trends and managing multiple project trackers.
• Mobility: Flexibility to travel regionally for client workshops and executive reviews.