Customer Success Management - Internship

Job Overview

Scaleway is looking for a Customer Success Manager Intern to support CSMs in daily interactions with clients and improve customer processes. The internship begins July 2026 in Paris.

Responsibilities

• Organise, prepare and participate in customer meetings alongside CSMs, especially with start‑ups.
• Write meeting summaries and ensure follow‑up actions are clearly identified.
• Contribute to cross‑functional projects to improve CSM processes and tools.
• Analyze customer feedback and help improve customer data quality.
• Support the team in using CSM tools and dashboards for customer monitoring.

Qualifications

Hard skills

• Currently a Master’s student (M1 or M2) in a business school or engineering school.
• Good communication skills, ability to structure information and produce clear written summaries.
• Analytical skills, able to tell a story from data.
• First experiences through school projects, internships, or student jobs.
• Strong interest in customer relationship management and the tech/cloud ecosystem.
• Comfortable working with digital tools such as Slack, Google Workspace, CRM tools (Salesforce is a plus).

Soft skills

• Curious and eager to learn.
• Interested and engaged in understanding customer needs.
• Good listening skills.
• Open‑minded and collaborative.
• Organised and reliable.

Benefits

• Internship starting July 2026 in Paris.

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.

All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.