Customer Success Lead — SaaS for Global Logistics (Hybrid)

Wakeo provides a SaaS platform offering real-time visibility on intercontinental transportation. We are seeking a Customer Success Manager to become the trusted advisor to customers after contract signing and to drive ROI while ensuring 0 churn.

You will onboard key users, manage renewals, hunt for upsell opportunities, run QBRs, and collaborate with product and sales to share insights. Fluent in French and English; hybrid Paris-based position with potential travel.